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  Post #76 (permalink)   02-21-2017, 10:25 AM
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Join Date: Dec 2009
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Yes! We outsource most of our support to a company who specialises in outsourced support for web hosting services.

As long as you choose a reputable company there's nothing wrong with it.
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  Post #77 (permalink)   02-22-2017, 03:35 AM
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We do not outsource support, but we would if the workload became unbearable. The key is to make sure they know what they are doing, and open a few fake support tickets yourself.

  Post #78 (permalink)   02-23-2017, 06:30 PM
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Outsourcing sounds like a great idea until you hear the prices. A dedicated team from a company in the US offers support on a 24/7 basis (with a team of 6 people in 4 hour shifts) at around 15.000 USD per month. Now, being just one person per shift, how many tasks can he do simultaneously? And this is just tier 2 support, the most complicated stuff must be done in-house.

So no for outsourcing. Even for big companies, I believe that unless you sell a very expensive product, it is more cheap to grow your own department of support.

  Post #79 (permalink)   02-24-2017, 04:28 AM
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no, we do in-house support. I like to listen what my clients need and what issue they are facing with us
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