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  Post #151 (permalink)   10-19-2018, 12:39 PM
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Join Date: Jul 2014
Posts: 21

Status: RelateHost is offline
We are on Crisp, itís working fine for us
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  Post #152 (permalink)   10-21-2018, 08:44 AM
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Join Date: Jun 2017
Location: Bulgaria
Posts: 16

Status: here-host is offline
Tawk.to is not bad, but there have some issues around it. The plus of the tawk is that is free and you can add some addons from their platform. It has mobile and desktop application.
 
 
 


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  Post #153 (permalink)   10-21-2018, 06:17 PM
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Join Date: Sep 2018
Location: London
Posts: 23

Status: DocVM is offline
Quote:
Originally Posted by here-host View Post
Tawk.to is not bad, but there have some issues around it. The plus of the tawk is that is free and you can add some addons from their platform. It has mobile and desktop application.
What issues have you noticed?

So far tawk.to has been fantastic in our use case. It can be tweaked how you want, has unlimited seats, you can even automate a complete chat experience when offline.

The team at tawk.to is constantly updating the software, clients already find it familiar because so many other companies also utilise it and they have fantastic add ons such as employ a live chat rep for $1 a hour.

We have trialed many chat agents and thus far, tawk.to surpasses all we have used.
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  Post #154 (permalink)   10-22-2018, 06:12 AM
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Join Date: Jun 2017
Location: Bulgaria
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Status: here-host is offline
Quote:
Originally Posted by DocVM View Post
What issues have you noticed?
For example, sometimes the mobile application has some slow reactions. it doesn't ring when there have a chat started by a client. From last update to now is okey, but that is not nice when you are not at the office and want to look at the chat at the same time. The desktop application do not have issues like that.
 
 
 


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  Post #155 (permalink)   10-22-2018, 06:22 AM
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Join Date: Sep 2018
Location: London
Posts: 23

Status: DocVM is offline
Quote:
Originally Posted by here-host View Post
For example, sometimes the mobile application has some slow reactions. it doesn't ring when there have a chat started by a client. From last update to now is okey, but that is not nice when you are not at the office and want to look at the chat at the same time. The desktop application do not have issues like that.
Ok.
We do not utilise the mobile app and only use the PC version so have not encountered your specific issues. It must be quite frustrating missing a chat or chat updates while thinking you had it available.
Have they acknowledged the issue or announced a fix for it?
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  Post #156 (permalink)   10-22-2018, 06:41 AM
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Join Date: Jun 2017
Location: Bulgaria
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Status: here-host is offline
Quote:
Originally Posted by DocVM View Post
Ok.
Have they acknowledged the issue or announced a fix for it?
We have reported the "bug" and for now the mobile app is okey. Probably they have got fixed it in the new app update.
 
 
 


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  Post #157 (permalink)   11-24-2018, 06:11 AM
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Join Date: Nov 2018
Posts: 10

Status: stxhost is offline
I would recommend Kayako or LiveChatinc.
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  Post #158 (permalink)   11-25-2018, 03:15 PM
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Join Date: Oct 2018
Posts: 7

Status: UK1Host is offline
Tawk.to by far!
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  Post #159 (permalink)   Today, 07:10 AM
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Join Date: Jan 2013
Posts: 10

Status: netedgetech is offline
I suggest you create a list of top available chat softwares.
Analyze based on your requirement and select the best suitable option.
Ideally, all the softwres has the same purpose of chat support. So, you are the best judge to decide what extra features you need.
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