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Hosting Discussion > Operating a Web Hosting Business > Customer Service and Support Issues > Which help desk software do you use to provie support ?
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  Post #16 (permalink)   03-12-2018, 01:20 PM
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Join Date: Jan 2018
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Many times it has been discussed and WHMCS is always winner among these. Go with it.
 
 
 


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  Post #17 (permalink)   03-21-2018, 09:49 AM
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Ubersmith. Expensive, but great product.
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  Post #18 (permalink)   03-22-2018, 04:40 AM
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Ubersmith Abbotti is expensive but much more work
 
 
 


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  Post #19 (permalink)   03-29-2018, 03:08 AM
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The inbuilt WHMCS support is good, does the job well
 
 
 


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  Post #20 (permalink)   04-05-2018, 07:51 AM
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I use the built in ticket system that comes with WHMCS. Works great in my opinion.
 
 
 


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  Post #21 (permalink)   05-03-2018, 04:05 PM
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For help desk software, we presently use WHMCS, and find it to work well. We have had mixed success with the email to ticket system due to spam, but recommend using maxmind+fraudalert for orders to insure that we do not get clients with bad histories, like DMCA/SPAM
 
 
 


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  Post #22 (permalink)   05-14-2018, 03:32 PM
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Still using WHMCS. Biggest pain point with it out of the Box is the limited reporting capabilities.
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  Post #23 (permalink)   05-15-2018, 08:58 AM
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We currently use Kayako. It does it's job well but gives us quite a few advantages as we heavily customize all of our internal systems.
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  Post #24 (permalink)   05-17-2018, 08:40 AM
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Hello,

We've used kayako helpdesk for the last 7-8 years and is probably one of the most complex one. Some will say it is expensive, but if you add the costs of livechat being included, maybe not?
 
 
 


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  Post #25 (permalink)   05-17-2018, 03:36 PM
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WHMCS for the win , we are tottaly satisfied
 
 
 
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