Customer Service and Support Issues

A forum for discussing customer service and support issues from support software to advice about supporting your customers.
SenseiSteve
Issuing Refunds to Accounts Terminated for Abuse
Replies
5
Views
1,357
b1hosting
b1hosting
G
How to deal with Rude customers?
2
Replies
20
Views
19,277
GabrielWalters
G
zalvis
Support Escalation Rules
Replies
3
Views
588
JackieJim
JackieJim
E
Preferred Ticket Support System
3 4 5
Replies
82
Views
30,795
georgedatacenter
G
SenseiSteve
Phone support - How important is it in the hosting industry
2
Replies
26
Views
6,989
ComputeAxis
ComputeAxis
zalvis
Which software you are using to offer support to your clients?
Replies
14
Views
1,473
CanSpace
CanSpace
SenseiSteve
Fixing the client?
Replies
11
Views
5,040
Rabisu
Rabisu
Internxt
Email vs. Comments: Which is Better?
Replies
10
Views
2,173
NetRay
NetRay
vpsdom
Which chat is better to use?
Replies
11
Views
2,312
John @ S4
John @ S4
L
Best Live Chat
8 9 10
Replies
192
Views
57,623
RefinedHost
RefinedHost
Mason_TierNet
Removing a Fraudulent Negative Review...
Replies
16
Views
16,818
whmcsguru
whmcsguru
SenseiSteve
What are some "extra one percent" efforts that can reduce customer churn?
Replies
7
Views
3,547
easyhostmedia
easyhostmedia
SenseiSteve
Attitude is key
Replies
2
Views
6,602
Colin S
Colin S
SenseiSteve
Support personnel profiles
Replies
4
Views
3,180
bigredseo
bigredseo
I
Social media support in the hosting business
Replies
9
Views
3,631
systemfreaks
systemfreaks
SenseiSteve
Live chat. What happens when it's not live?
2
Replies
21
Views
23,414
InfusedHosting
InfusedHosting
easyhostmedia
EIG customer service = 0
Replies
3
Views
3,319
John @ S4
John @ S4
SenseiSteve
DMCA issues
Replies
5
Views
3,228
John @ S4
John @ S4
SenseiSteve
First impressions
Replies
1
Views
2,462
whmcsguru
whmcsguru
I
Outsource support companies
Replies
2
Views
2,517
vinothananda
V
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