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Operating a Web Hosting Business
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Customer Service and Support Issues
A forum for discussing customer service and support issues from support software to advice about supporting your customers.
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R
cPanel Q&A's for knowledgebase
RH Robert
Jul 5, 2005
Replies
6
Views
2,228
Jul 6, 2005
RH Robert
R
Can you buy knowledge base
kylespringer
Jun 11, 2005
Replies
9
Views
2,193
Jul 5, 2005
AlEast
A
Helpdesk Software
Naz
Jun 7, 2005
Replies
12
Views
2,465
Jun 28, 2005
cats-computing
C
T
What server monitoring tool are used : Nagios Vs NetStatus Monitor
ThinkSupport
Feb 18, 2005
Replies
3
Views
3,608
Jun 14, 2005
Christopher
C
Hiring and testing support personnel
PlexiHosting
Apr 6, 2005
Replies
13
Views
2,628
May 23, 2005
niyogi
N
L
Locked
Support Methods, Which ones do you use?
LucasG
Jun 14, 2004
2
Replies
28
Views
5,115
Apr 23, 2005
webfreak08
W
F
Phone Service with Broadband?
frattay22
Apr 19, 2005
Replies
8
Views
2,777
Apr 23, 2005
PlexiHosting
N
Do any hosts provide general computer support?
nocturnalhostin
Sep 22, 2004
Replies
14
Views
2,786
Apr 22, 2005
hostburst
H
A
Outgoing mail problem
annbaby
Mar 20, 2005
Replies
4
Views
2,231
Apr 15, 2005
benoitb
B
O
Outsourcing root work
oswebhosting
Mar 31, 2005
Replies
7
Views
2,125
Apr 1, 2005
PlexiHosting
T
What is important for a customer looking to setup an email server?
talkwebhosts.co
Jan 15, 2005
Replies
11
Views
3,063
Mar 27, 2005
dysk
D
T
GOt a good site to give TraceRoute and good grapical path too :)
ThinkSupport
Mar 3, 2005
Replies
6
Views
2,448
Mar 20, 2005
TheNetway
T
A
Poll
Are your customers shy with live support?
adame
Dec 23, 2003
2
Replies
28
Views
5,277
Mar 2, 2005
Equinox
Can you complain about Sponsored Hosting?
Equinox
Feb 23, 2005
Replies
7
Views
2,533
Mar 2, 2005
ThinkSupport
T
M
24/7
mark
Sep 6, 2002
Replies
19
Views
4,299
Mar 1, 2005
Bill-zilonhost
B
A
Who out-sources their support?
Anjay
Apr 18, 2003
2
Replies
20
Views
6,127
Mar 1, 2005
Bill-zilonhost
B
T
Got something good to help you regarding server security :)
ThinkSupport
Feb 22, 2005
Replies
3
Views
2,035
Feb 23, 2005
ThinkSupport
T
B
The importance of Customer Service for a Web Host
BliksemHosting
Oct 26, 2004
Replies
15
Views
3,763
Feb 17, 2005
TRau
T
A
HelpDesk Software, and what you look for..
ANMMark
Jan 16, 2005
Replies
9
Views
2,719
Feb 16, 2005
ThinkSupport
T
R
Poll
Live 24/7 Customized Tech Support
ram133
Aug 22, 2003
Replies
17
Views
3,844
Feb 16, 2005
othellotech
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