I think we need to clarify support. Most of us think in terms of support given directly to the client. 24/7 support to me encompasses on site staff that maintain the integrity of your infrastructure. Who responds to a moisture alert at 2 in the morning? Is this handled by an email to a Blackberry, or by on-site technicians? Reliability and support are intertwined.Reliability.
Nothing is as clear as reliability. If you have a reliable hardware setup, support is near to useless. you will hardly ever need to contact the tech rep.
Very well put Michael. :agree:If a host is reliably online then most other things take care of themselves.
That means up to 1/3 of a day of downtime per month. It is pretty much unacceptable for most sites out there. Even hobby sites won't be all that satisfied with that IMHO.though I'd have the expectation of 99%+ uptime.
The way I see it, I don't really care if the server has issues, or the network is iffy, or the generator is on fire. Downtime is downtime and there are those who keep it to a minimum and those who are not. I will read the story and give it some weight, but at the end of the day, I want my site to be accessible.Does reliable mean only that the network is always up?