facilitator
New member
I like to know what are thoughts out there about adding a forum to hosting website where people can use it as a knowledge base???
I wouldn't bother with forums. Clients won't sign up, only the tech savvy ones or spammers.
If you have a solid knowledge base that you keep building, using the input you get from your existing clients, you're golden.
The key is to actually answer questions. If you receive a question that you think other people might find useful, instead of explaining in a lengthy reply to the client, write a generic answer in the kb and refer your client to it.
That's how we built most of our KB.
Could not get our clients to participate in our forum, so we removed it
You can use this as your advertising platform.
For example: If you write many tutorials related to website, hosting then many peoples will read your forum and check your website and maybe also convert into customer.
You can use this as your advertising platform.
For example: If you write many tutorials related to website, hosting then many peoples will read your forum and check your website and maybe also convert into customer.
The problem with adding forums to a hosting website is actually getting anyone to participate, be it for knowledgebase reasons or otherwise. I've seen many of these forums that are essentially dead and those just give the appearance that the host is not very popular, or that they don't pay attention to detail on their site.