Exon
New member
I sold a Sound Card on eBay a couple weeks ago. As you can see, it sold for $10 buy it now, and $4 shipping. I sent it out and about a week ago got an E-mail from the buyer stating that the card did not work, that one of the transformers was broken and demanded a full refund, including shipping. He was quite rude about it, I felt:
I felt that was fair - I was willing to ship him a brand new card, on the belief that the card I sent him was truely defective. I explained to him - as you can see, that I cannot refund shipping costs. I didn't even ask for the defective card back. I had truely, just taken it out of one of our computers at home.
His response was that he wanted the card, not a refund. So I sent the second card - at my expense, he now has two cards, totalling over $50 worth of retail merchandise, for $10 + $4 shipping (shipping cost me $8.10 - total for both cards to be sent. I packaged them in bublewrap and antistatic bags. They were in perfect condition!).
Message I got yesterday:
My response yesterday:
Now am I missing something, or did I just tell him, again, that I cannot issue a refund for the shipping? His response today:
Am I talking to a brick wall here? Did I not just say twice that I would not refund shipping? TWICE?! Well, by this time I'm pretty angry - to say the least.
Now - my concern is that he is going to send me these cards back - and they're going to be busted to hell, or purposely destroyed with missing transistors. I have very detailed pictures of both that I can send to eBay/PayPal to prove this - but I do not want him getting off with even the $4 shipping that he does NOT deserve in this transaction. Is it just me, or is this guy being a jerk? What are the chances that he will get the $14, or if I don't pay up that my accounts could be suspended/closed?
God, now I hate selling on eBay, it was going so well!
This theme carries on throughout all his E-mails. Here is my response:David said:I got the sound card today and realized that you sent me a defectve card. There are actually transistors that are broken off of the card. I need a full refund + shipping or I will file a complaint with paypal and ebay.
Me said:David,
I am surprised that there are actually transistors that are broken. When I had taken it out of my computer it was working fine, and in the pictures I see no broken off transistors:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=6837500243
I will either refund your auction price, or ship you a new sound card depending on which you'd rather do. I cannot refund shipping costs.
Let me know how you would like to proceed.
I felt that was fair - I was willing to ship him a brand new card, on the belief that the card I sent him was truely defective. I explained to him - as you can see, that I cannot refund shipping costs. I didn't even ask for the defective card back. I had truely, just taken it out of one of our computers at home.
His response was that he wanted the card, not a refund. So I sent the second card - at my expense, he now has two cards, totalling over $50 worth of retail merchandise, for $10 + $4 shipping (shipping cost me $8.10 - total for both cards to be sent. I packaged them in bublewrap and antistatic bags. They were in perfect condition!).
Message I got yesterday:
David said:ok...............you sent me another card that does not work. I would like a refund.
thanks!
My response yesterday:
Me said:David,
As I did not have a refund policy stated in the listing I will issue a refund, but only after you send the two sound cards back. I have troubles believing that last sound card did not work properly as I tested it BEFORE I sent it to prevent that issue. Both cards worked before I sent them. Everything I sold had either only been sitting for a couple days, or I had tested before sending out. And out of all the hardware I sold during that week, yours is the only one that has had an issue. Please send the cards back to me, and I will issue a refund (sans shipping) as soon as I receive the cards.
Thank you and have a good day.
Now am I missing something, or did I just tell him, again, that I cannot issue a refund for the shipping? His response today:
David said:I will send both cards back. But if I do not recieve full refund + shipping, I will file a complaint with paypal and ebay. Paypal will then refund my money and debit your account.
Thanks
Am I talking to a brick wall here? Did I not just say twice that I would not refund shipping? TWICE?! Well, by this time I'm pretty angry - to say the least.
Me said:Then do not waste your time sending them back, as I have already told you I will not refund shipping. I can print you receipts, but shipping cost me more than I charged on the auction.
If you file your complaints, I do have an opportunity to respond to the complaints, and as I previously explained, twice, and now three times, that you would not receive shipping charges in the refund. It would be a refund of the auction price only.
I did not receive shipping costs from you to send the second card, that was out of my pocket as well. There is no need to get mean about this transaction David.
Now - my concern is that he is going to send me these cards back - and they're going to be busted to hell, or purposely destroyed with missing transistors. I have very detailed pictures of both that I can send to eBay/PayPal to prove this - but I do not want him getting off with even the $4 shipping that he does NOT deserve in this transaction. Is it just me, or is this guy being a jerk? What are the chances that he will get the $14, or if I don't pay up that my accounts could be suspended/closed?
God, now I hate selling on eBay, it was going so well!