Engagement SPS-WU-3554 Chat Transcript - Spaceship
Time Zone - GMT (UTC +00)
28 October, 2023
Visitor 1873224 : I have a sales question.
[Pavlo Savshak joined the chat]
Pavlo Savshak : Hello, you've contacted Live Support! How may I help you today?
Visitor 1873224 : Hi, thank you for becoming available to chat so quickly. Do you accept clients from Russia?
Visitor 1873224 : Awesome. I am the owner of HostingDiscussion.com, one of the most established communities for web hosting professionals and enthusiasts. Someone brought up your company in a post and given the Namecheap experience, I wanted to double check what's your policy with Spaceship.
Pavlo Savshak : Thank you for waiting.
Pavlo Savshak : Due to the war crimes and violation of human rights by the russian regime, we do not provider services to entities in Russia.
Visitor 1873224 : Only entities or citizens as well?
Pavlo Savshak : Yes. Basically, anyone who has a relationship with russian regime cannot use our services.
Visitor 1873224 : What if I hold the citizenship of Russia and Canada? Can I use the service?
Visitor 1873224 : Hello?
Pavlo Savshak : I am sorry for the delay. I need to clarify this with our responsible team. Allow me a few minutes, please.
[ leaves for 20 minutes to make certain they do not make a mistake to also discriminate against a Canadian citizen ]
Visitor 1873224 : Sure, thank you, take your time.
Pavlo Savshak : I am sorry for the time taken. I may need a few more minutes to provide you with accurate information. Please be sure, I am currently working on your particular request. Your patience and understanding are most appreciated.
Visitor 1873224 : Thank you, Pavlo.
Pavlo Savshak : Thank you for waiting. As you hold another citizenship, you will be able to use our services.
Pavlo Savshak : Still, I shall warn you that it won't be possible to select Russian contact details in your account as well as use their payment cards
Pavlo Savshak : If you have the Canadian address, feel free to use it during the account creation.
Pavlo Savshak : I just want to make sure we are still in touch. Please update me if we are.
Visitor 1873224 : Yes, I have a Canadian citizenship and naturally all my information is also Canadian (contact info, address, payment details). I am glad that you guys have "personal convictions" and "principles". Well, sort of. What happened to my "relationship" with the Russian regime?)
I don't think I'll be signing up with you at all for discriminating based on nationality, irregardless of one's origin. It's terrible practice.