Festive Hosting
New member
I am writing in regards to our experience with DataPacket.net.
In June 2005 we signed up for a DataPacket.net reseller account. On December 7, 2005 I received an support ticket from a client indicating that his account had been suspended. I attempted to log in to my DataPacket.net account and noted that my account had too been suspended. At 6:32 AM I submitted a support ticket inquiring as to the suspension, and subsequently called during "business hours", but had to leave a message due to no one being available. At 3:42 PM, roughly 9 hours later, I received a response to my support ticket indicating that one of my resold accounts contained "illegal software", that my entire reseller account had been suspended as a result, and that I would accquire a $25 fee to reinstate my account. I replied that I did not believe that it was necessary to take such extreme measures to this issolated incident and that I would like the issue resolved as soon as possible. The response that I received from DataPacket.net is as follows:
"Your clients are extraneous to us. You are held responsible for all activity within your account. If you can not pay the fee, we will have to close the account. Please let us know your decision.
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Jonathan Bennett
Customer Service
Data Packet Networks
Toll Free Telephone: 1-800-381-9167 EST Business Hours.
Local Phone: (321) 256-1921 EST Business Hours.
Email: service@datapacket.net
WebSite: http://www.datapacket.net "
The definition of "extraneous", according to the American Heritage Dictionary, is interesting. AHD defines extraneous as:
1) Not constituting a vital element or part.
2) Inessential or unrelated to the topic or matter at hand; irrelevant. See Synonyms at irrelevant.
3) Coming from the outside: extraneous interference.
A simple "we don't care" attitude in my opinion.
I am not disputing the statement in which resellers are responsible for the accounts that are resold. However I do not feel that it was necessary to suspend the entire reseller account. Additionally I feel that I should have been notified, at some point, of the suspension. I should not have had to wait for e-mails to begin coming in to learn of the action that had been taken.
In June 2005 we signed up for a DataPacket.net reseller account. On December 7, 2005 I received an support ticket from a client indicating that his account had been suspended. I attempted to log in to my DataPacket.net account and noted that my account had too been suspended. At 6:32 AM I submitted a support ticket inquiring as to the suspension, and subsequently called during "business hours", but had to leave a message due to no one being available. At 3:42 PM, roughly 9 hours later, I received a response to my support ticket indicating that one of my resold accounts contained "illegal software", that my entire reseller account had been suspended as a result, and that I would accquire a $25 fee to reinstate my account. I replied that I did not believe that it was necessary to take such extreme measures to this issolated incident and that I would like the issue resolved as soon as possible. The response that I received from DataPacket.net is as follows:
"Your clients are extraneous to us. You are held responsible for all activity within your account. If you can not pay the fee, we will have to close the account. Please let us know your decision.
----
Jonathan Bennett
Customer Service
Data Packet Networks
Toll Free Telephone: 1-800-381-9167 EST Business Hours.
Local Phone: (321) 256-1921 EST Business Hours.
Email: service@datapacket.net
WebSite: http://www.datapacket.net "
The definition of "extraneous", according to the American Heritage Dictionary, is interesting. AHD defines extraneous as:
1) Not constituting a vital element or part.
2) Inessential or unrelated to the topic or matter at hand; irrelevant. See Synonyms at irrelevant.
3) Coming from the outside: extraneous interference.
A simple "we don't care" attitude in my opinion.
I am not disputing the statement in which resellers are responsible for the accounts that are resold. However I do not feel that it was necessary to suspend the entire reseller account. Additionally I feel that I should have been notified, at some point, of the suspension. I should not have had to wait for e-mails to begin coming in to learn of the action that had been taken.
