David Gonzales
New member
I am just looking to know key differences between an instance and a ticket. I have seen so many clients confused related to this.
:uhh: :shaky: :shaky: :help:
:uhh: :shaky: :shaky: :help:
You can have multiple tickets revolving around a single incident (where multiple things are related to that same incident).
An instance is usually defined similarly to a Case or Event.