Do you ever unsuspend non paying customers before they pay?

[edigest]

Wow, I must be an easy touch. ;^) I send a reminder in 7 days, second after 14 days and a "final" reminder after 21 days.

I have very few problems. A few people pay chronically late but I haven't been 'stiffed' in years.

I did get a kick out of the story about the person who said they won't pay because some people had a problem reaching their site. I heard the same sad story a few years ago from one fairly new customer. Was totally bogus ...

 

[6LAYER]

At times we need to make exceptions where necessary, especially if it is a long term customer or with good track record, as people may be too busy and overlooked on the invoice or their emails.