Available for all shifts including Phone, Live Chats, Ticket support, along with "On-Call Safety Net". On pay, open to ideas be them low, high or just right, so please do not hesitate to ask or suggest. PM me for any additional questions or requests. Based in Southeast US (CST) English is first language.
Redundant network connections (Cable, DSL, 3G Wireless, EDGE Wireless Network)
Multiple systems to work from
Completing mySQL Certification
I'm open to any hours, please submit an estimate of pay be it per ticket or weekly when contacting me. My references are impeccable.
EXPERIENCE
11/2007 - Current (In good standing) [Info Upon Request]
Level 1-3 Support Lead (Ticket and Live Chat)
* Maintain uptime of servers
* Maintained/updated/install cPanel
* Update server software
* Troubleshoot client issues via support ticket system and chat system
* Installation of software as needed
* Generate CSR and install SSL upon client request
* Migrate accounts throughout internal network
* Make adjustments to internal DNS as needed
* DNS management
* Clean and secure compromised accounts
* Investigation of abuse reports
* Responsible for SPAM block delisting
* VPS troubleshooting
* HyperVM/OpenVZ
7/2007 - 11/2007 (Contract End) [Info Upon Request]
Level 3 Support Lead (Ticket and Phone)
* Medium size hosting company
* Administered and troubleshooted XEN and Virtuzzo based boxes
* cPanel, Plesk, Helm, Ensim
* Fedora, RHE, Windows 2000, Windows 2003
* Handled escalated tickets beyond Sales, and Level I-II
* Cerberus, Unicenter, and Kayako Helpdesk systems
* Coached and trained Level II new team members
* Install and troubleshooted rvSkin,cpAddons,and Fantastico
10/2004 - 7/2007 [Info Upon Request]
Level 3 Onsite Backoffice/Point of Sale Support
* Hardware Rollout and replacement (rackmount servers and thin clients)
* POS System On Site Repair
* Telxon (Symbol Technologies) On Site Repair and Support
* Telxon Wireless Router and Repeater Setup for handheld Symbol
readers and printers
* Replacement & Repair of rackmount equipment related to POS and
Inventory Control systems
* Windows 2000 / Windows NT 4.x / Windows 98/se / Symbol Mini-Linux /
Citrix / Windows 2000 Terminal Services / MS IIS 6.0+ / MS SQL
03/2004 - 10/2004 [Info Upon Request]
Sr. Systems Administrator & Sr. Help Desk
* 3000+ Helpdesk user base
* Escalated Ticket Support
* In support of 6 Junior Administrators and 2
Dedicated Tech Support Analyst
* End user support to Windows 9x, Windows ME,
Windows NT, Windows
2000, Windows XP, Windows 2003 Server
* Control Panel support of Ensim, Plesk, and cPanel
* Server Administration of SQL, mySQL, NAMED/BIND
(DNS), SMTP, POP3,
IMAP, APACHE (HTTP), IIS 5/6
Windows NT 5, Windows 2000
Datacenter
Edtion, Windows 2000 Server Edition
Windows 2003 Server
Edition, Windows 2003
Web Edition, RedHat Enterprise, Fedora, Debian
* VPS Management/Support/Setup (Virtuozzo and Xen)
10/2003 - 03/2004 - [Info Upon Request]
Help Desk Level II / Network Analyst
* 2800+ Helpdesk user database
* Ticket handling through custom support ticket
system
* Emergency Phone Support to end user
* e-Mail client support of Outlook, Outlook Express,
Netscape Mail
* Browser and billing system support
* PPP & SLIP Dial Up Support & Configuration of all
operating systems
* Video Teleconference setup and support to end user
* PERL, C, PHP Troubleshooting
9/2000 - 10/2003 [Info Upon Request]
Help Desk III Lead / Network Analyst
* Enterprise Database Management/Trouble ticket
management
* Help Desk Level III - Hardware/Software Support to
Corporate Clients
* Employee Training / Education
* Computer/Web Programming (CGI, Perl, SQL Backend)
* Linux/Solaris/Windows 9x/Windows ME/Windows
NT/Windows 2000/ Windows XP
* PBX Call Center Experience
* Hardware/Software Install
* Office 2000 / XP Suite (Use and Support)
* TCP/IP, PPP, SLIP, Frame Relay
11/1999 - 9/2000 [Info Upon Request]
WAN / LAN Analyst
* Control and On-Call Status of 40-100 Personal
Computer Workstations
* UNIX/Windows 95/Windows 98/Windows ME/Windows
NT/Windows 2000
Have installed and managed
Operating Systems
- CentOS
- RHEL
- SuSE/OpenSuSE
- Debian
- Fedora Core
- FreeBSD
- Windows 2003
Control Panels
- Cpanel/WHM
- Plesk
- DirectAdmin
Web Servers
- Apache 1.3,2
- LiteSpeed Web Server
- Lighttpd Web Server
- Other web servers as per client requirements.
- IIS 5.0 , 6.0
Mail Servers
- Sendmail
- Qmail
- Exim
- Mail-enable
- Smarter Mail
Billing Software / (including integration into authorization gateways)
- Modern Bill
- PerlBill
- WHMCS
- WHM AutoPilot
- Clientexec
HelpDesk Software
- Kayako eSupport
- PerlDesk
- Cerberus Helpdesk
- UserScape HelpSpot
Other type of software
- Zend Optimizer
- eAccelator
- RvSkin
- RvSiteBuilde
- iftop
- SIM/APF/LSM/BFD/NSIV/LES/PRM/SPRI
Redundant network connections (Cable, DSL, 3G Wireless, EDGE Wireless Network)
Multiple systems to work from
Completing mySQL Certification
I'm open to any hours, please submit an estimate of pay be it per ticket or weekly when contacting me. My references are impeccable.
EXPERIENCE
11/2007 - Current (In good standing) [Info Upon Request]
Level 1-3 Support Lead (Ticket and Live Chat)
* Maintain uptime of servers
* Maintained/updated/install cPanel
* Update server software
* Troubleshoot client issues via support ticket system and chat system
* Installation of software as needed
* Generate CSR and install SSL upon client request
* Migrate accounts throughout internal network
* Make adjustments to internal DNS as needed
* DNS management
* Clean and secure compromised accounts
* Investigation of abuse reports
* Responsible for SPAM block delisting
* VPS troubleshooting
* HyperVM/OpenVZ
7/2007 - 11/2007 (Contract End) [Info Upon Request]
Level 3 Support Lead (Ticket and Phone)
* Medium size hosting company
* Administered and troubleshooted XEN and Virtuzzo based boxes
* cPanel, Plesk, Helm, Ensim
* Fedora, RHE, Windows 2000, Windows 2003
* Handled escalated tickets beyond Sales, and Level I-II
* Cerberus, Unicenter, and Kayako Helpdesk systems
* Coached and trained Level II new team members
* Install and troubleshooted rvSkin,cpAddons,and Fantastico
10/2004 - 7/2007 [Info Upon Request]
Level 3 Onsite Backoffice/Point of Sale Support
* Hardware Rollout and replacement (rackmount servers and thin clients)
* POS System On Site Repair
* Telxon (Symbol Technologies) On Site Repair and Support
* Telxon Wireless Router and Repeater Setup for handheld Symbol
readers and printers
* Replacement & Repair of rackmount equipment related to POS and
Inventory Control systems
* Windows 2000 / Windows NT 4.x / Windows 98/se / Symbol Mini-Linux /
Citrix / Windows 2000 Terminal Services / MS IIS 6.0+ / MS SQL
03/2004 - 10/2004 [Info Upon Request]
Sr. Systems Administrator & Sr. Help Desk
* 3000+ Helpdesk user base
* Escalated Ticket Support
* In support of 6 Junior Administrators and 2
Dedicated Tech Support Analyst
* End user support to Windows 9x, Windows ME,
Windows NT, Windows
2000, Windows XP, Windows 2003 Server
* Control Panel support of Ensim, Plesk, and cPanel
* Server Administration of SQL, mySQL, NAMED/BIND
(DNS), SMTP, POP3,
IMAP, APACHE (HTTP), IIS 5/6
Windows NT 5, Windows 2000
Datacenter
Edtion, Windows 2000 Server Edition
Windows 2003 Server
Edition, Windows 2003
Web Edition, RedHat Enterprise, Fedora, Debian
* VPS Management/Support/Setup (Virtuozzo and Xen)
10/2003 - 03/2004 - [Info Upon Request]
Help Desk Level II / Network Analyst
* 2800+ Helpdesk user database
* Ticket handling through custom support ticket
system
* Emergency Phone Support to end user
* e-Mail client support of Outlook, Outlook Express,
Netscape Mail
* Browser and billing system support
* PPP & SLIP Dial Up Support & Configuration of all
operating systems
* Video Teleconference setup and support to end user
* PERL, C, PHP Troubleshooting
9/2000 - 10/2003 [Info Upon Request]
Help Desk III Lead / Network Analyst
* Enterprise Database Management/Trouble ticket
management
* Help Desk Level III - Hardware/Software Support to
Corporate Clients
* Employee Training / Education
* Computer/Web Programming (CGI, Perl, SQL Backend)
* Linux/Solaris/Windows 9x/Windows ME/Windows
NT/Windows 2000/ Windows XP
* PBX Call Center Experience
* Hardware/Software Install
* Office 2000 / XP Suite (Use and Support)
* TCP/IP, PPP, SLIP, Frame Relay
11/1999 - 9/2000 [Info Upon Request]
WAN / LAN Analyst
* Control and On-Call Status of 40-100 Personal
Computer Workstations
* UNIX/Windows 95/Windows 98/Windows ME/Windows
NT/Windows 2000
Have installed and managed
Operating Systems
- CentOS
- RHEL
- SuSE/OpenSuSE
- Debian
- Fedora Core
- FreeBSD
- Windows 2003
Control Panels
- Cpanel/WHM
- Plesk
- DirectAdmin
Web Servers
- Apache 1.3,2
- LiteSpeed Web Server
- Lighttpd Web Server
- Other web servers as per client requirements.
- IIS 5.0 , 6.0
Mail Servers
- Sendmail
- Qmail
- Exim
- Mail-enable
- Smarter Mail
Billing Software / (including integration into authorization gateways)
- Modern Bill
- PerlBill
- WHMCS
- WHM AutoPilot
- Clientexec
HelpDesk Software
- Kayako eSupport
- PerlDesk
- Cerberus Helpdesk
- UserScape HelpSpot
Other type of software
- Zend Optimizer
- eAccelator
- RvSkin
- RvSiteBuilde
- iftop
- SIM/APF/LSM/BFD/NSIV/LES/PRM/SPRI
