Fortatrust.com stores credit card numbers and does unauthorized charges!

[HostZealot]

We signed up with FortaTrust.com for colocation in Panama July 29th 2014 in order to expand our capacities to Panama. The order got duplicated occasionally, as well as an invoice. Due to having the Credit card added on our account, FortaTrust.com charged it for both orders, even so the trouble ticket was risen immediately with request to cancel the duplicated order.


Since that time, there have been neither response from Fortatrust.com Billing department nor from General phone support (at 1.855.201.7888 or other phone numbers on the website). We received random responses from anonymous General support representatives via Ticket system 'your request has been forwarded …. and will be handled shortly'.

So far, the card has been charged 8 times. No refunds, no response, no service.
Finally we blocked the card and opened a chargeback cases with our Bank.
AVOID this provider.

We needed a single-rack server for VPS node for our client, so sum was not too big and chargeback is already processed. Just to let other people know about the level of cr@p they can expect from Fortatrust.com

 

[EnveraHost]

That is very surprising to hear, I've head some good reviews about FortaTrust. Thanks for sharing your experience.

 

[King-Servers]

Did you check out their billing policy? Many providers mention in their billing policy that your card will be charged if there is a due invoice as long as you do not cancel the hosting account with them or the contract expires.

 

[Steadfast Andy]

Did you check out their billing policy? Many providers mention in their billing policy that your card will be charged if there is a due invoice as long as you do not cancel the hosting account with them or the contract expires.

It sounds like they've received no service yet though. Since this is colocation service you would expect the provider to at least be contacting the customer to discuss when they should expect to set things up. You should never get billed 8 times without any contact from the host, especially when the customer is actively trying to get ahold of them.

Good luck getting things sort out HostZealot.

 

[HostZealot]

Thanks for all the good words.

I forgot to put an explanation, actually. We deployed the server we needed at another DC in Florida and it runs great. We also won chargeback case and fined Fortatrust for quite a sum.

Just to let you people know that this company should be avoided at all costs.

Good luck everyone!