Can't tell you much here Lizzie, I've never heard of this company, but the good sign is they don't offer unlimited space or bandwidth. They also offer pretty competitive priced hosting solutions, so its all about their word and support services.
Impossible to answer if it is reliable or not unless you had experience with a company, and even then it all comes down to a personal experience.
You might just be the first to try them and then come back with a review.
Good luck.