Hosting-pp is not a legitimate business. They offer way more than they can provide. And their so-called customer service is non-existent. We lost our domain name simply because there was an error with our credit card, and we had no way to contact them. Since they registered it for us initially, we had no access and no control of it. All we wanted to do was renew the domain, but we couldn't get in touch with them! Now we've lost it for good because some big domain company has snatched it up.
Their ticket system is the ONLY way to reach them, and at the time, it wouldn't work. When it did work, 2 months later, they didn't respond. They have no email or phone contact, no physical address, etc. And if we posted a message on their forum, they would delete it. They have now deleted their entire forum because so many people were posting complaints.
My advice: stay away from Hosting-PP.