Hello,
We have 1 technical support position open and available.
Applicants need to posess:
- Good knowledge of linux
- Experience with Apache, Bind, MySQL and other common web applications
- Experience with Cpanel/WHM and how it operates
- Excellent communication and people skills
- Excellent troubleshooting skills
- Good english grammar
Duties:
- Making sure customer is satisfied
- Resolving all tickets/issues
- General Administration of servers (maintaing the health of the server no upgrades or installs)
This position is on a per-ticket basis. We currently use a "ladder system". Tickets reponded to within half an hour of its first submission are paid $2.00. Tickets after half an hour are paid $1.25. Tickets that span alot of replies being sent back and forth are paid $2.50 (ie. tickets that are 2 pages long).
We currently get a minimum of 300 tickets per month up to 600 tickets per month and we will guarantee a monthly rate of $500 US per month in case we get abnormally low levels of tickets. However the base rate will not be factored in if we feel it has been taken advantage of with poor performance or poor respones. 98% of tickets are basic lvl 1 tickets asking for howto or information.
If you are interested please contact us by pm'ing us or email your resume and a phone number to resume@thehostingspecialist.com.
We have 1 technical support position open and available.
Applicants need to posess:
- Good knowledge of linux
- Experience with Apache, Bind, MySQL and other common web applications
- Experience with Cpanel/WHM and how it operates
- Excellent communication and people skills
- Excellent troubleshooting skills
- Good english grammar
Duties:
- Making sure customer is satisfied
- Resolving all tickets/issues
- General Administration of servers (maintaing the health of the server no upgrades or installs)
This position is on a per-ticket basis. We currently use a "ladder system". Tickets reponded to within half an hour of its first submission are paid $2.00. Tickets after half an hour are paid $1.25. Tickets that span alot of replies being sent back and forth are paid $2.50 (ie. tickets that are 2 pages long).
We currently get a minimum of 300 tickets per month up to 600 tickets per month and we will guarantee a monthly rate of $500 US per month in case we get abnormally low levels of tickets. However the base rate will not be factored in if we feel it has been taken advantage of with poor performance or poor respones. 98% of tickets are basic lvl 1 tickets asking for howto or information.
If you are interested please contact us by pm'ing us or email your resume and a phone number to resume@thehostingspecialist.com.
