Hi chelsea,
You ask for a host that offers "end user support" - and then in a later post you state that "looking for end user support, its not the same as the support resellers offer to their customers". To me, that seems confusing...but I'm only on my first cup of coffee.
Are you looking for a reseller host that will support your hosting clients as part of their service to you? Or do you mean something else? I provide "backup" or "vacation" support for my reseller clients' clients on a case-by-case basis, but regular day-to-day support is an additional fee and my clients have to provide clear guidelines about what support tickets they want to handle (anything to do with billing is handled by the reseller, for example) and they have to provide any software they care to use (forums, helpdesk). I do teach them quite a bit, and offer assistance and advice; but if they're going to be in business and get recurring income, they have to do more work than setting up and maintaining a web site. Support for my clients' clients isn't free, or even a regular bundled part of the service. It's an add-on, so that those who intend to outsource their support anyway have the option to pay us instead and get a quicker turnaround on server- or environment-specific questions (like what modules are installed, can I have X installed on the server, how is Y configured, are Z program libraries available, et cetera).