Leasedlayer.com
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What the Best Reseller Program should Contain?
suggest some ideas.
suggest some ideas.
What the Best Reseller Program should Contain?
suggest some ideas.
End user support would be a great feature to provide, however may be quite hard and require a good help desk solution for easy management.
End user support is not that hard to provide, we set up a special support department with a custom field which asked for their resellers details, so you know who they are a client of.
Problem is, most reseller clients would prefer to hide the fact that support is being provided by another company. Also, most would prefer not to tell their clients they're just on a reseller package of another company so it becomes a little difficult to provide end user support.
Actually going back on that, it doesn't have to be difficult if you can justify the cost of building a module to automate everything (whitelabel helpdesk, integrated with a billing system such as WHMCS).
Yes, but for resellers who want you to handle their clients supports its a simple process. i also think Modules Garden has a module that allows you to automate this from your own WHMCS
Got a link?
not sure i am sure i reads this on the WHMCS forum some time ago
Where have you taken this info from?
Well I think in most cases your setup wouldn't work.
My setup does work. If one of my clients asks if i could help one of their clients then i will given them a specific support department link to use and explain to them the charges for this and if they want invoiced or they want me to invoice their client, but payment is needed before the support will be given. They are well aware doing this would tell their client who they are hosted with