TheVisitors
New member
Summery:
------------ Host Jumpline.com is drastically over sold
------ Also known as:
Jumpline.net
Jumpline.org
Jumpline.info
Jumpline.biz
Jumpline.us
Key Points of Host:
------------ 4.x - 76.91 server load with an average of 12.x
------------ Repeated MySQL Error (To many connects error)
------------ Unable to load cPanel
------------ Unable to load phpMyAdmin (To many connections)
------------ Customer service quick to respond (online)
------------ Customer service offers no resolve
------------ Jumpline.com offline (To many connections)
------------ Non monthly revolving bandwidth monitoring, but rather account accumulating
My expectations:
------------ Reasonable server load (not perfect, but reasonable)
------------ Easy access to cPanel or other control panel
------------ Quick and friendly customer service
------------ Customer service which will resolve issues (or at least make a valid attempt & not brush me off with a "script" response)
------------ An agreeable Terms of Service for possible mild adult content (limited, not porn)
------------ An acceptable budget
------------ Able to save small attachments on file server, rather then having them be stored in PHP. Thus improving site load time, back ups, and less server resources.
My current resources:
------------ 1 Database (MySQL) (1 more is optional for test site)
------------ Space currently using: -- 75 MB
------------ Current monthly bandwidth: -- 11 GB
------ Currently using:
---- vBulletin with only 30 active members (was originally using phpBB & Word Press)
----- Optimizer to prevent & lower resource use on MySQL & PHP (over all lower server resources) & improve load time.
---- Manually backing up using FTP & MySQL Dumper
Full Commentary Review:
As hobby (not a business) I run a small online discussion forum. Community members are free to openly discuss and express themselves openly & freely on a wide range of topics, without the fear of censorship (provided content is legal).
We currently have a small user base, but would suspect that to change in time (no rush or sudden growth).
Jumpline.com seemed to offer all the features I was looking for with a little extra to grow.
I do understand that most (if not all) web hosting providers do "over sell" a little. But provided that they can deliver on their basic needs, I do not have much of a problem with this.
I use to work with web hosting, so I understand that shared hosting is not always idea or perfect, but I felt (still do) that my current needs are not much & I am only looking to run things on a budget.
With their promotion I signed up for their 1 year hosting plan. Sadly with their continued higher then normal server load, continued & repeated down time (including their own site), and with no resolve in sight & all my pre-sale questions seemly to have been given lies as answers... I have begun yet again to seek another hosting providing.
Upon wanting to cancel my services, Jumpline.com told me that would NOT be possible. They "claimed" that their policy only allows you to cancel 1 month before your next due date (since I joined for 1 years worth of services). I also wanted a refund, as I had only been with them for 3 months, this was also explained to me as not possible..... Further more, I was told over the phone that they've updated their user policy (so they claimed) & could bill me 2 months early. So it was a good chance that I'd be billed for a 2nd year, before being able to cancel & I doubt they'd refund this either.
I have since then canceled my Visa associated with them, to prevent further billing for service I do not want & they refuse to cancel
SCREEN SHOTS:
I've seen far to many host attempt to play "coy" after a review, so I'm backing it up with screen shots & am willing to forward ticket replies upon request.
I think my summery about covers most of everything, but I'll be willing to answer questions upon request. Copy of e-mails / tickets between myself & Jumpline.com also available upon request.
------------ Host Jumpline.com is drastically over sold
------ Also known as:
Jumpline.net
Jumpline.org
Jumpline.info
Jumpline.biz
Jumpline.us
Key Points of Host:
------------ 4.x - 76.91 server load with an average of 12.x
------------ Repeated MySQL Error (To many connects error)
------------ Unable to load cPanel
------------ Unable to load phpMyAdmin (To many connections)
------------ Customer service quick to respond (online)
------------ Customer service offers no resolve
------------ Jumpline.com offline (To many connections)
------------ Non monthly revolving bandwidth monitoring, but rather account accumulating
My expectations:
------------ Reasonable server load (not perfect, but reasonable)
------------ Easy access to cPanel or other control panel
------------ Quick and friendly customer service
------------ Customer service which will resolve issues (or at least make a valid attempt & not brush me off with a "script" response)
------------ An agreeable Terms of Service for possible mild adult content (limited, not porn)
------------ An acceptable budget
------------ Able to save small attachments on file server, rather then having them be stored in PHP. Thus improving site load time, back ups, and less server resources.
My current resources:
------------ 1 Database (MySQL) (1 more is optional for test site)
------------ Space currently using: -- 75 MB
------------ Current monthly bandwidth: -- 11 GB
------ Currently using:
---- vBulletin with only 30 active members (was originally using phpBB & Word Press)
----- Optimizer to prevent & lower resource use on MySQL & PHP (over all lower server resources) & improve load time.
---- Manually backing up using FTP & MySQL Dumper
Full Commentary Review:
As hobby (not a business) I run a small online discussion forum. Community members are free to openly discuss and express themselves openly & freely on a wide range of topics, without the fear of censorship (provided content is legal).
We currently have a small user base, but would suspect that to change in time (no rush or sudden growth).
Jumpline.com seemed to offer all the features I was looking for with a little extra to grow.
I do understand that most (if not all) web hosting providers do "over sell" a little. But provided that they can deliver on their basic needs, I do not have much of a problem with this.
I use to work with web hosting, so I understand that shared hosting is not always idea or perfect, but I felt (still do) that my current needs are not much & I am only looking to run things on a budget.
With their promotion I signed up for their 1 year hosting plan. Sadly with their continued higher then normal server load, continued & repeated down time (including their own site), and with no resolve in sight & all my pre-sale questions seemly to have been given lies as answers... I have begun yet again to seek another hosting providing.
Upon wanting to cancel my services, Jumpline.com told me that would NOT be possible. They "claimed" that their policy only allows you to cancel 1 month before your next due date (since I joined for 1 years worth of services). I also wanted a refund, as I had only been with them for 3 months, this was also explained to me as not possible..... Further more, I was told over the phone that they've updated their user policy (so they claimed) & could bill me 2 months early. So it was a good chance that I'd be billed for a 2nd year, before being able to cancel & I doubt they'd refund this either.
I have since then canceled my Visa associated with them, to prevent further billing for service I do not want & they refuse to cancel
SCREEN SHOTS:
I've seen far to many host attempt to play "coy" after a review, so I'm backing it up with screen shots & am willing to forward ticket replies upon request.
I think my summery about covers most of everything, but I'll be willing to answer questions upon request. Copy of e-mails / tickets between myself & Jumpline.com also available upon request.
Attachments
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phpMyAdmin.png68.9 KB · Views: 9
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jumpline-46.18.png39.6 KB · Views: 8
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phpMyAdmin issues.png42 KB · Views: 6
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jumpline crashed.png40.8 KB · Views: 7
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bandwidth.png24.2 KB · Views: 8
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cancel-denied.png46 KB · Views: 8
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jumpline mysql errors.png74.5 KB · Views: 7
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jumplin-mysql.png55.8 KB · Views: 7
Last edited: