Skype- Hardly ever used by customers?

[Juon]

Hi Guys, we've had Skype on our site and contact info for a while... and noticed that we've hardly received any communications via that method. We do have 30% international clients, but most everyone sticks to instant messenger, live chat, forums, email/helpdesk, phone.

I was curious what experience other hosts have had with Skype? Do your customers actually use and enjoy that you offer it? Just curious.

 

[ThinkSupport]

Yes skype is used by many of our clients to communicate I personally feel its really very nice.

 

[peter phillips]

Yes we do use Skype as a method of communication alongwith others like instant messengers, live chat, forums, email/helpdesk, phone, although it is not used as much as other methods.

 

[watchdoghosting]

Good to hear that Skype is being used for support. But I thought Skype was going to be a paid service at the end of the year?

 

[RH01]

I have never really had to offer phone support. when I did no one eever used it. A cost that was not needed. But I also guess it depends on how well your support pages are set up and all that.

 

[jaross18]

We use skype and it works very well. This is what we have purchased from skype:

SkypeOut - Able to call landlines and mobile phones.

SkypeIn - Our Phone Number

SkypeVoicmail - (Came with SkypeIn)

We also have unlimited calling for US and Canada.

 

[Dev4vip]

Skype is really a good option to offer phone support, but it is less effective if both customer and service provider got to have skype installed, other wise its awesome.