Technical Support is very important when it comes to choosing a service provider. Now a days it seems everyone is offering 24-7 support. Because it is so important I would be interested in knowing what do you expect out of 24/7 support other than the obvious of being able to get a hold of anyone at anytime.
Does you need it to be by phone? live chat or ticket system 24/7 or is one of the latter ok?
What should the technical support be able to do and not do with your service?
What do you consider irrational requests to a support team?
Does you need it to be by phone? live chat or ticket system 24/7 or is one of the latter ok?
What should the technical support be able to do and not do with your service?
What do you consider irrational requests to a support team?