Ticket Support System?

[CMTHosting]

Hello,

Do anyone here know a system I can use which allows customers to submit a support ticket, view FAQ's e.t.c, I know there are some stuff in cPanel but I dont like any of them, I think there is a PHP script I aint sure paid or free I don't really care

It's for my new support site which I have been working on (www.cmthostingsupport.com)

Thanks guys,

 

[webfreak08]

Christopher, there is a free version available of Cerberus helpdesk.
http://www.cerberusweb.com/free_version.php

You are limited to using one e-mail address, however.

 

[CMTHosting]

Thanks that should be perfect for what I need. :thumbup:

 

[webfreak08]

Glad I could be of help. Good luck with your support website.

 

[CMTHosting]

Thanks,

I have however Just received this error message while trying to install the software, I'm not that good with MySQL I'm not sure if its a MySQL error....

Cerberus [ERROR]: Unauthorized Agent Packet.

 

[webfreak08]

Cerberus forum thread dealing with the issue. Hopefully, it'll solve your problem.
http://forum.cerberusweb.com/showthread.php?threadid=3613

 

[ANMMark]

OSTicket is also a nice free helpdesk. I tried it once before, and it is very straight forward and simple to install.

 

[Exon]

There's one I'm lookin' forward to that's called IntelloDesk. From what I've seen it's the ModernBill killer.

 

[cats-hosting]

I think Cerberus is the best helpdesk out there at the moment!

 

[Naeem|THB]

Many people like cerberus, But it can sometimes be a pain for the end user, Although its admin end is ver powerful, But for free its certainly a deal and half.
Personally i take a like to Kayako eSupport

 

[cats-hosting]

True,

But our clients just email, they dont like the user end

 

[webfreak08]

OSTicket is also a nice free helpdesk.

From what I read about OSTicket, I believe it only has the ability to do e-mail management.

 

[Zachary McClung]

Support Trio, is reasonablely priced and will meet your needs.

 

[eWebHost]

If you're looking for a paid solution I would recommend using Kayako eSupport.

 

[ANMMark]

From what I read about OSTicket, I believe it only has the ability to do e-mail management.

Actually it handles email, and tickets. Unfortunately, the ticketing is way off, as the most important function of a ticketing system (the timestamp) does not work properly in OSTicket. At least it didn't when I had tried it.

 

[gate2vn]

For free products: osTicket or Support-Logic
For paid one: Kayako eSupport

 

[qchco]

Check out the following new system by a group out of Canada. Prosupport. I have used it for the past 2 months and it works great with awesome support. They give a 30 day trial to experience first hand.

 

[AndrewWetzel]

I use livehelpdesk for a few years and love it.

 

[othellotech]

Support Trio, is reasonablely priced and will meet your needs.

Seconded !
We looked at quite a few, and used several live for a couple of months, plus inheritted a couple from take-overs, and SupportTrio is the one we've decided upon for production use.

a bit of a write-up on my blog @ http://www.hostblog.co.uk/2005/27

 

[AndrewWetzel]

I have found this other on out there called OSTicket any good?