What do you do when your server(s) goes down?
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How do you communicate to your customer that you have a server problem or they have a domain problem?
1) Send out an all customer E-Mail
2) Post a notice at the Help Desk Page / Support Forum
3) Place a phone call to all of your customers.
4) Wait for the customer to:
....A) E-Mail / IM
....B) Phone / Fax
....D) Help Desk/Ticket
....E) Support Forum
5) Nothing
6) Combination of the above (please list).
What happens if your ONLY server goes down?
Do you have an "other website/e-mail server" for that purpose?
Do you maintain an "alternate web site" that your customer can reach?
Does your alternate web site "kick-in" when your main site is down?
Can you route your nameservers to site 1 then to site 2 if site 1 is down?
Do you provde any alternate way for your customers to communicate to their customers that they are having problems on their web site and that their host is working on the problem?
======================================
How do you communicate to your customer that you have a server problem or they have a domain problem?
1) Send out an all customer E-Mail
2) Post a notice at the Help Desk Page / Support Forum
3) Place a phone call to all of your customers.
4) Wait for the customer to:
....A) E-Mail / IM
....B) Phone / Fax
....D) Help Desk/Ticket
....E) Support Forum
5) Nothing
6) Combination of the above (please list).
What happens if your ONLY server goes down?
Do you have an "other website/e-mail server" for that purpose?
Do you maintain an "alternate web site" that your customer can reach?
Does your alternate web site "kick-in" when your main site is down?
Can you route your nameservers to site 1 then to site 2 if site 1 is down?
Do you provde any alternate way for your customers to communicate to their customers that they are having problems on their web site and that their host is working on the problem?