JodoHost1
New member
Although we are supporting all the 3 support methods (Live Chat, Phone Support and Ticket/email system) because they have their own importance in different Eyes. But in Hosting Business one must look for more than one support systems. Because, every client appreciate quick/fast and continuous support as and when required by them.
Live Support - Will serve to get answers for Pre-Sales question or matters which is very urgent.
Phone Support – Admired by people for instant problem solving; but not a satisfactory method for Technical Support.
Email/Ticket System - It is a best support system to provide Tech-support and solve descriptive issue. If maintained by the minimum response time.
Although presently most companies are considering Live Chat and Ticket system as effective Support system. What you think about the same?
Live Support - Will serve to get answers for Pre-Sales question or matters which is very urgent.
Phone Support – Admired by people for instant problem solving; but not a satisfactory method for Technical Support.
Email/Ticket System - It is a best support system to provide Tech-support and solve descriptive issue. If maintained by the minimum response time.
Although presently most companies are considering Live Chat and Ticket system as effective Support system. What you think about the same?