Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

Hosting Discussion > Web Hosting Forums > Domain Name Issues > dont trust Namecheap with your domains.
forgot password?



Reply


Old
  Post #1 (permalink)   03-11-2014, 04:37 AM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,986
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
I think its time Namecheap got a better clock and calender, as their current ones dont work

i got this email
"11/03/2014 03:53

Dear Terry,

This notice is to inform you that one of your domains is expiring
soon. When a domain name expires, you will experience an interruption in service on your website, email and any other associated services. Renew your domain as soon as possible to avoid any issues with your website or email.

Details of the domain are provided below.

Domain Name : tophostinguk.info
Registered on : 3/11/2011
Registered for : 3 year(s)
Expires on : 3/11/2014
Days to Expire : 1"

then another one at "11/03/2014 09:00

There was some activity in your namecheap account. Information on what type of change occurred is available below.

Notification For : NAMESERVER
Date : 3/11/2014 4:45:58 AM
IP Address : ********
Username : ********
Domain (if relevant) : tophostinguk.info

Old Details
-----------

Custom Nameservers:
ns1.tophostinguk.info
ns2.tophostinguk.info


New Details
-----------

Custom Nameservers:
dns101.registrar-servers.com
dns102.registrar-servers.com


Additional Information
----------------------
Nameserver for your domain was updated/ attempted to be updated "

and then a third one "11/03/2014 10:03
Dear Terry,

This notice is to inform you that one of your domains has expired. Please act fast and reactivate the domain as soon as possible.

Details of the domain are provided below.

Domain Name : tophostinguk.info
Registered on : 3/11/2011 12:00:00 AM
Registered for : 3 year(s)
Expired on : 3/11/2014 10:46:08 AM"

strange that when i went to school 1 day was 24 hrs, but it seems that to namecheap 1 day is only 1 hr 32 minutes which is from the time i got MY ONLY notification of the domain expiry at 11/03/2014 03:53 to the time Namecheap decided to take down my site by ILLEGALLY changing the nameservers at 3/11/2014 4:45:58 AM.
even if you check the domain should of expired 3/11/2014 10:46:08 AM so they changed the nameservers and took down my site 6 hrs before the domain actually expired.
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
 
 
 


Old
  Post #2 (permalink)   03-15-2014, 07:45 AM
HD Newbie
 
Join Date: Jan 2013
Posts: 38

Status: NW-Dan is offline
Did you renew the domain? This is a risk with any registrar. I always either auto renew or renew a month ahead of time. I see your point as to what happened, but maybe a best practice would be to renew earlier.
__________________
NodeWest | Denver, CO Web Hosting
Shared Hosting - SSL - Domains
24x7 Support - Transparent Customer Service
 
 
 


Old
  Post #3 (permalink)   03-15-2014, 07:51 AM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,986
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
I only auto renew mission critical domains, which this is and was set to auto renew. i am still waiting for them to reply to my support tickets. i am in the process of moving all my domains from these as why would i want domains with children that can run their own system. as the domain is expired i can transfer it away and if Namecheap think i will pay them to renew the domain they can think again. so they will be invoiced for any of my loses.
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
 
 
 


Old
  Post #4 (permalink)   03-15-2014, 01:01 PM
HD Newbie
 
Join Date: Aug 2013
Posts: 4

Status: RockIsland is offline
Quote:
Can I transfer an expired domain from NameCheap?
Unfortunately, no. You will need to renew the domain first and only after that you can transfer it out. Due to our system security restrictions, the EPP code cannot be sent when the domain has expired.

https://www.namecheap.com/support/kn...e.aspx/265/84/
__________________
Rock Island Networks
|Shared Interworx Hosting|VDS Hosting|
 
 
 


Old
  Post #5 (permalink)   03-15-2014, 01:08 PM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,986
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
i meant to say

Quote:
as the domain is expired i can't transfer it away and if Namecheap think i will pay them to renew the domain they can think again.
so not only does namecheap have no clue how to handle SSL renewal they dont know how to handle domain services.

so after 4 days i just got this message

Quote:
Dear Terry ,

Thank you for contacting us and we deeply apologize for the delay with the reply.

We are forwarding the ticket to our management team for further assistance in this case. Kindly allow some time for the ticket to be updated as management is not in the office during weekends.

Thank you.

------------------
Regards,
Mary S.
Domain Team Lead
Customer Support
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
 
 
 


Old
  Post #6 (permalink)   03-17-2014, 05:11 AM
HD Guru
 
Join Date: Mar 2013
Posts: 811

Status: Alex HubRocket is offline
Good luck getting this resolved with them. So they only sent you 1 notification prior to the domain expiring?

I must admit, whilst Namecheap has been a top recommended registrar from me my domain count with them has dramatically decreased as I move everything over to my domain reseller account, better pricing and more control.

As my domains approach their expiration date I usually move them to my domain reseller if I wanted to keep it otherwise just let it expire in Namecheap. Eventually I will have 0 domains with them, or 0 important ones anyway.
 
 
 


Old
  Post #7 (permalink)   03-17-2014, 05:19 AM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,986
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
Quote:
Originally Posted by Alex - Ezpz View Post
Good luck getting this resolved with them. So they only sent you 1 notification prior to the domain expiring?

I must admit, whilst Namecheap has been a top recommended registrar from me my domain count with them has dramatically decreased as I move everything over to my domain reseller account, better pricing and more control.

As my domains approach their expiration date I usually move them to my domain reseller if I wanted to keep it otherwise just let it expire in Namecheap. Eventually I will have 0 domains with them, or 0 important ones anyway.
yes Alex only 1 noticed 1 1/2 hours before they expired it

i have just got this message

Quote:
Hello Terry,

My name is Marta, I am the manager of Domains Customer Support team at Namecheap, Inc. Your ticket has been escalated to me for further assistance.

We must sincerely apologize for all the inconveniences caused by the issue. It has been already forwarded to our developers for further investigation. We do understand the urgency of the matter and your frustration caused by the issue.

Please let me inform you that tophostinguk.info domain name has been renewed for 1 additional year for you.

We will keep working on the matter though.

In case we may be of any further assistance, please let us know.
would be great, but they have not bothered changing the nameservers back, so not got it in the same state as it was before they expired the domain. so yet another message sent to them to get this sorted.

yes i will also be moving domains away from them
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
 
 
 


Old
  Post #8 (permalink)   03-17-2014, 05:23 AM
HD Guru
 
Join Date: Mar 2013
Posts: 811

Status: Alex HubRocket is offline
Quote:
Originally Posted by easyhostmedia View Post
yes Alex only 1 noticed 1 1/2 hours before they expired it

i have just got this message



would be great, but they have not bothered changing the nameservers back, so not got it in the same state as it was before they expired the domain. so yet another message sent to them to get this sorted.

yes i will also be moving domains away from them
Did they renew it for free or was you charged?

Whilst they should revert their changes (that I believe their system made automatically as most registrars do once they expire), are you unable to renew this domain in the Namecheap profile area?
 
 
 


Old
  Post #9 (permalink)   03-17-2014, 05:31 AM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,986
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
Quote:
Originally Posted by Alex - Ezpz View Post
Did they renew it for free or was you charged?

Whilst they should revert their changes (that I believe their system made automatically as most registrars do once they expire), are you unable to renew this domain in the Namecheap profile area?
they renewed at their expense, as they should as the domain was set on autorenew and funds were their for it, in my account all the nameservers are as i set them, so it is their system that needs to change these.

personally i think namecheap are under the impression they can do what they want and no one can do anything about it. When they messed up a Comodo ssl renewal on 2 occasions i reported the issue to Comodo and all i got back was ' namecheap are our biggest partner and have been for many years'
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers

Last edited by easyhostmedia : 03-17-2014 at 05:36 AM.
 
 
 


Old
  Post #10 (permalink)   03-17-2014, 01:59 PM
HD Wizard
 
Blue's Avatar
 
Join Date: Oct 2003
Location: PEI
Posts: 2,713

Status: Blue is offline
I have had a few dozen domains with Namecheap for a number of years. Never had an issue with them.
 
 
 


Old
  Post #11 (permalink)   03-31-2014, 06:57 AM
HD Addict
 
HostZealot's Avatar
 
Join Date: May 2010
Posts: 147
Send a message via ICQ to HostZealot Send a message via Skype™ to HostZealot

Status: HostZealot is offline
Quote:
Originally Posted by easyhostmedia View Post
they renewed at their expense, as they should as the domain was set on autorenew and funds were their for it, in my account all the nameservers are as i set them, so it is their system that needs to change these.

personally i think namecheap are under the impression they can do what they want and no one can do anything about it. When they messed up a Comodo ssl renewal on 2 occasions i reported the issue to Comodo and all i got back was ' namecheap are our biggest partner and have been for many years'
As a matter of fact I can explain this. As you might have noticed, they had a major renovation of their website recently. Despite being long-waited and needed, it did not go as smoothly as planned, as many our customers mentioned they were frustrated with unavailability of Namecheap services.

Most probably, as the issue was passed to developers, it was caused by that renovation and code updates. Namecheap renewed your domain manually according to your statement and in case they did not update the nameservers - you could do it in 5 minutes (they have detailed instructions here https://www.namecheap.com/support/kn...-for-my-domain - I found it in 2 minutes) if this domain is critical for you.

As we all know, sh1t happens. In your case Namecheap did all they could. I could bet my last hat Godaddy would simply ignore your requests. Or respond in a week, when it is too late.

Try requesting additional discounts. Or move all your domains away, the choice is yours, of course.
__________________
HostZealot - your content is online, always :)
Shared hosting | VPS hosting | Dedicated servers | Domain registration | SSL certificates
7 Global locations: Amsterdam, Ashburn, Chicago, Hong-Kong, London, Stockholm, Toronto
 
 
 


Old
  Post #12 (permalink)   03-31-2014, 07:05 AM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,986
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
Quote:
Originally Posted by HostZealot View Post
As a matter of fact I can explain this. As you might have noticed, they had a major renovation of their website recently. Despite being long-waited and needed, it did not go as smoothly as planned, as many our customers mentioned they were frustrated with unavailability of Namecheap services.

Most probably, as the issue was passed to developers, it was caused by that renovation and code updates. Namecheap renewed your domain manually according to your statement and in case they did not update the nameservers - you could do it in 5 minutes (they have detailed instructions here https://www.namecheap.com/support/kn...-for-my-domain - I found it in 2 minutes) if this domain is critical for you.

As we all know, sh1t happens. In your case Namecheap did all they could. I could bet my last hat Godaddy would simply ignore your requests. Or respond in a week, when it is too late.

Try requesting additional discounts. Or move all your domains away, the choice is yours, of course.
I know how to change nameservers etc. i am not new to this game as i have been a web host since 1999. It was the way it happened. i always have mission critical domain set to autorenew and have the funds in my account to cover these, which i did in this case, but their system failed. The fixed this manually, but only after i caused a stink.
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
 
 
 


Old
  Post #13 (permalink)   04-07-2014, 07:42 AM
HD Addict
 
HostZealot's Avatar
 
Join Date: May 2010
Posts: 147
Send a message via ICQ to HostZealot Send a message via Skype™ to HostZealot

Status: HostZealot is offline
I clearly understand your frustration.

Yet as I said - sh1t happens. And Namecheap deals with it much faster than Godaddy, for example.

The reason was not their selfishness or disdane to you. They were running with their heads burning during the website update and they dealt with your request as soon as they could.

The fact that domain expired 1.5 hours after you received a notification should ring a bell it was a force majeure. It was their fault, nonetheless, and they corrected everything, I assume.

Many companies could simply forward you to their TOS, where force majeure is stated as a reason, relieving the company from any responsibility.

Clearly 1 case (which ended to your satisfaction) cannot serve as a basis for blaming a company in whole. Their service is still one of the best possible.

Hopefully, this will not happen to you again with them.
__________________
HostZealot - your content is online, always :)
Shared hosting | VPS hosting | Dedicated servers | Domain registration | SSL certificates
7 Global locations: Amsterdam, Ashburn, Chicago, Hong-Kong, London, Stockholm, Toronto
 
 
 


Old
  Post #14 (permalink)   04-07-2014, 08:00 AM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,986
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
Quote:
Originally Posted by HostZealot View Post
I clearly understand your frustration.

Yet as I said - sh1t happens. And Namecheap deals with it much faster than Godaddy, for example.

The reason was not their selfishness or disdane to you. They were running with their heads burning during the website update and they dealt with your request as soon as they could.

The fact that domain expired 1.5 hours after you received a notification should ring a bell it was a force majeure. It was their fault, nonetheless, and they corrected everything, I assume.

Many companies could simply forward you to their TOS, where force majeure is stated as a reason, relieving the company from any responsibility.

Clearly 1 case (which ended to your satisfaction) cannot serve as a basis for blaming a company in whole. Their service is still one of the best possible.

Hopefully, this will not happen to you again with them.
regardless to if they are updating their website they should never make these mistakes. they still could not explain whey i never got any previous renewal notices. I have had issues with them in the past regarding SSL certs as they are great when you register and SSL but when you either have to reissue an SSL or renew one they always mess it up. this is why i ever use them for SSL certs.
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
 
 
 


Old
  Post #15 (permalink)   04-07-2014, 08:04 AM
HD Addict
 
HostZealot's Avatar
 
Join Date: May 2010
Posts: 147
Send a message via ICQ to HostZealot Send a message via Skype™ to HostZealot

Status: HostZealot is offline
I understand this, I also prefer dealing with GlobalSign and Comodo directly, avoiding Namecheap.
__________________
HostZealot - your content is online, always :)
Shared hosting | VPS hosting | Dedicated servers | Domain registration | SSL certificates
7 Global locations: Amsterdam, Ashburn, Chicago, Hong-Kong, London, Stockholm, Toronto
 
 
 
Reply
Previous Thread Next Thread


Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: