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Originally Posted by WickedShark
If you are under a reseller your direct support would need to come from that reseller so make sure they are reachable for you so they can help if the need arise.
Enom will usually work directly with you but if you become a burden then they may tell you that they cannot support you as you are under a reseller.
Enom has good support all around. There prices our however not the best but they are the easiest to use and have the best support.
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so far I believe, eNom supports you until the issue is resolve. they cannot redirect you to the ETP reseller, as the ETP reseller also needs support from eNom.