what a week i have had upgrading my iphone.
I have had an iPhone 5c 8GB for 2 year, this did my needs apart from the 8GB, so when it come to renew i just decided on the 5S 16GB as it would suit me.
so phoned and got a deal i was happy with, so new phone arrived late afternoon the following day, so set it up using icloud restore and then added my email addresses. turned my phone on the following morning and found my all my email addresses had vanished, so reloaded them just thinking it was me not setting them correct, but then i noticed the phone getting hotter and hotter to a point you could almost fry and egg on the back. several live chats and phones calls to provider and still no one could help, so i posted on their FB page and wow got a call from their exec dept, who agreed to replace the phone and the blocked the faulty phone and told me to dispose of it ( a risk of sending it back through the postal system), so today i find then have opened 2 contracts 1 for each phone and then later today i find they have also blocked the replacement phone. A guy from my providers exec dept is going to phone me tomorrow to see how the replacement phone is going. I cant wait for his call as i dare say i will be giving him a few choice words and telling him where he can shove his contract.