When it comes to support, most companies offer 24-7 support. This of course can mean many different things. Is is 24-7 support over the phone or is it 24-7 support over ticket system or chat?
I tend to prefer ticket support myself. It gives me an opportunity to upload print screens, copy word for word an error I might be getting and generally explain myself better.
For me 24-7 support should be a combination of phone, live chat and ticket system. I just feel it works better this way. Any thoughts?
I tend to prefer ticket support myself. It gives me an opportunity to upload print screens, copy word for word an error I might be getting and generally explain myself better.
For me 24-7 support should be a combination of phone, live chat and ticket system. I just feel it works better this way. Any thoughts?