Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

Hosting Discussion > HostingDiscussion Community > General Discussion > Ok...Just some random thoughts...
forgot password?



Reply


Old
  Post #31 (permalink)   01-12-2005, 11:38 AM
HD Wizard
 
Exon's Avatar
 
Join Date: Jul 2003
Location: IA
Posts: 1,020
Send a message via ICQ to Exon Send a message via AIM to Exon

Status: Exon is offline
What kind of complaints would you expect to be submitted?

And I honestly feel as though I could provide an unbiased assessment/recomendation - but if I were a visitor to the site and looking through, then come to find out the person reviewing is a host themselves my opinion of both might become skewed.
__________________
John "Exon" Pinkerton
jpinkerton@exonnet.net
http://www.ExonNet.net
 
 
 


Old
  Post #32 (permalink)   01-12-2005, 11:45 AM
HD Guru
 
Join Date: Dec 2003
Posts: 570

Status: Lesli is offline
Just as long as the complaint handling doesn't turn into handling every single complaint - and that consumers know that they have to make an effort to solve the problem with the host first according to that host's published complaint procedure. First step would be to help hosts develop their own policy for handling complaints. Next step - make sure that consumers know that there are steps for handling a problem, and that if the problem can't be handled with the host in question, the association will help arbitrate.

As for other web hosting company owners who can be impartial - probably there are. However, I do know that there are also people who are looking to promote the company they work for - or are being paid by a hosting company - for whom they may not be a client - to submit reviews for them or generate positive press. I don't know that any screening process will block 100% of all mystery shoppers with axes to grind or paid endorsements to make. Those who look over the reviews will need to decide if the reviews are thorough and impartial enough for the mystery shopper to be paid. If they are - great, no worries. If they're not - the association won't have to pay out any money for a review that will ultimately weaken the strength of the service.

For screening, maybe it could be announced that reviewers will not be reimbursed / paid until their review has been submitted and read over for thoroughness and accuracy? (This is how mystery shopping works.)
__________________
Lesli Schauf, TLM Network
Linux and Windows Shared Hosting since 2002: Scribehost
 
 
 


Old
  Post #33 (permalink)   01-12-2005, 11:51 AM
HD Guru
 
Join Date: Dec 2003
Posts: 570

Status: Lesli is offline
Exon has a good point - if people see that the site is run by hosts, and reviews are written by hosts, they may not entirely trust the reviews. Unless there was full disclosure up front of which hosting company the reviewer worked for / was connected with at the time the review was written?

Possibly, to start off, most of the reviewers would be connected with the hosting industry - though it would be nice to try and find a mix. As time passes, more consumers (non-hosting-affiliated) might be attracted to the reviewing program.
__________________
Lesli Schauf, TLM Network
Linux and Windows Shared Hosting since 2002: Scribehost
 
 
 


Old
  Post #34 (permalink)   01-12-2005, 11:52 AM
HD Wizard
 
Exon's Avatar
 
Join Date: Jul 2003
Location: IA
Posts: 1,020
Send a message via ICQ to Exon Send a message via AIM to Exon

Status: Exon is offline
Well with the mystery shopper there'd have to be a few roadblocks for them to examine, IE: bandwidth limits - you know, start off with a small account and then all of a sudden the bandwidth is used up. How does the host react to it, do they help the client out or try to take advantage of said situation?

Also Mystery Shoppers would need to be smart enough to act "noobie" enough for the host. I would honestly say that the Mystery Shopper would almost need to try and press the hosts' buttons, but not intentionally anger them. Just enough dumb questions to where any knowledgeable host would become tiresome of the evercoming tickets.

Mystery Shoppers would have to be on an invite only system. Perhaps the organization could look to well known forum leaders for help/aid in the shopping department, but then again several forum leaders may also be hosts, which could skew the reviews/opinions of readers.
__________________
John "Exon" Pinkerton
jpinkerton@exonnet.net
http://www.ExonNet.net
 
 
 


Old
  Post #35 (permalink)   01-12-2005, 11:55 AM
HD Master
 
pmhoran's Avatar
 
Join Date: Dec 2004
Location: Ontario Canada
Posts: 388

Status: pmhoran is offline
Quote:
Originally Posted by Exon
What kind of complaints would you expect to be submitted?
Obviously ... a rejected applicant might want to complain and want a re-assessment done. And no matter how diligently the association attempts to maintain the integrity of its "seal" and its membership ... undoubtedly there are going to be unhappy customers of a host who feel the host should not be permitted to display the "seal" or that their membership should be recinded.

There just has to be procedures in place by which each complaint would be handled.

Quote:
Originally Posted by Exon
And I honestly feel as though I could provide an unbiased assessment/recomendation - but if I were a visitor to the site and looking through, then come to find out the person reviewing is a host themselves my opinion of both might become skewed.
But who else do you think the associations board members would be comprised of ?? I think personally that if a group of peers in the industry, that are fairly well known and have a good reputation in the industry, were the ones with the final decision on whether a host has met the criteria for becoming a member ... their decision would be more highly regarded than if the associations board members were a bunch of yahoo's like me. Like ... who cares ... what web host would care what my opinion is? Right???

Peter

Last edited by pmhoran : 01-12-2005 at 11:58 AM. Reason: yoiks ...
 
 
 


Old
  Post #36 (permalink)   01-12-2005, 12:01 PM
HD Guru
 
Join Date: Dec 2003
Posts: 570

Status: Lesli is offline
Hosting forums are not the only forums that exist on the web (Granted, they're the ones we frequent the most - but they aren't the only ones.) To start things off, the organization would need to ask friends and family if they frequented any forums, what types of forums they frequented, and if they knew of any people on that forum who were good communicators, and helpful with the community. This might often be the moderators or guides - or it might not be - but that would be some initial leads.

Your idea of the invite-only system sounds like a good way to ensure that the reviewers are known, both in terms of personality / communication skills and hosting affiliations.

For hosts that become decertified: would there be a minimum time requirement for recertification? Would this history be retained? For how long? (I personally think that keeping a history of all reviews, and making them available, can only be a good thing in terms of being seen as thorough.)
__________________
Lesli Schauf, TLM Network
Linux and Windows Shared Hosting since 2002: Scribehost
 
 
 


Old
  Post #37 (permalink)   01-12-2005, 12:05 PM
HD Wizard
 
Exon's Avatar
 
Join Date: Jul 2003
Location: IA
Posts: 1,020
Send a message via ICQ to Exon Send a message via AIM to Exon

Status: Exon is offline
This is true, well standing members in the hosting community would have to comprise the "board" of - hell they're trusted right? So.. a Board of Trustees - at any rate I can see the complaints, and therefore there would need to be "filters" in place. A user could submit a complaint, but a form on the website would be filled out. If the complaint was about a host a copy could perhaps go to both the host and the organization. After level one reviewed the complaint, if it was something that the organization could handle it would move on for further review - else they would be told that there was nothing the organization could do (account suspended for nonpayment because the dog ate the check) the complaintee would have to take it up with the host.
__________________
John "Exon" Pinkerton
jpinkerton@exonnet.net
http://www.ExonNet.net
 
 
 


Old
  Post #38 (permalink)   01-12-2005, 12:07 PM
HD Guru
 
Join Date: Dec 2003
Posts: 570

Status: Lesli is offline
Quote:
Originally Posted by pmhoran
Obviously ... a rejected applicant might want to complain and want a re-assessment done. And no matter how diligently the association attempts to maintain the integrity of its "seal" and its membership ... undoubtedly there are going to be unhappy customers of a host who feel the host should not be permitted to display the "seal" or that their membership should be recinded.

There just has to be procedures in place by which each complaint would be handled.



But who else do you think the associations board members would be comprised of ?? I think personally that if a group of peers in the industry, that are fairly well known and have a good reputation in the industry, were the ones with the final decision on whether a host has met the criteria for becoming a member ... their decision would be more highly regarded than if the associations board members were a bunch of yahoo's like me. Like ... who cares ... what web host would care what my opinion is? Right???

Peter
Only problem there is:

* who defines "good reputation"?
* who defines "well known"?

It can be argued that CIHost is well known to consumers (the folks for whom this site would exist - if they don't trust and value it, they won't use it). However, they don't necessarily have a good reputation *within* the hosting industry.

And if you say "Hosts should be certified my Microsoft because everyone knows who they are", I will send you a box full of garden snails.

And as a web host, I care what a consumer's opinion is. You're the one who would be using the service - so your opinion counts as much as other web hosts'. They know the technical aspects. You know how you feel about the service you receive.
__________________
Lesli Schauf, TLM Network
Linux and Windows Shared Hosting since 2002: Scribehost
 
 
 


Old
  Post #39 (permalink)   01-12-2005, 12:08 PM
HD Wizard
 
Exon's Avatar
 
Join Date: Jul 2003
Location: IA
Posts: 1,020
Send a message via ICQ to Exon Send a message via AIM to Exon

Status: Exon is offline
Quote:
For hosts that become decertified: would there be a minimum time requirement for recertification? Would this history be retained? For how long? (I personally think that keeping a history of all reviews, and making them available, can only be a good thing in terms of being seen as thorough.)
No records would be deleted - but in the database of applied hosts it would state whether or not they were still a member or not. I would have to say that if records were deleted if a user is searching for a host that was once a member, lost certification for whatever reason, that reason would need to be stated and kept public.
__________________
John "Exon" Pinkerton
jpinkerton@exonnet.net
http://www.ExonNet.net
 
 
 


Old
  Post #40 (permalink)   01-12-2005, 12:12 PM
HD Master
 
pmhoran's Avatar
 
Join Date: Dec 2004
Location: Ontario Canada
Posts: 388

Status: pmhoran is offline
Quote:
Originally Posted by Lesli
For hosts that become decertified: would there be a minimum time requirement for recertification? Would this history be retained? For how long? (I personally think that keeping a history of all reviews, and making them available, can only be a good thing in terms of being seen as thorough.)
I agree with this ... emphatically

And I still feel an association developed by web hosts and discussion forum leaders whose main function by starting the association is to protect the honesty and integrity of the web hosting business is the way to go. After all ... every time one web host screws its customers it tends to make the customers even more cautious and less trusting of every web host they encounter anytime after.

So having an association of certified & approved members that have been judged as worthy by a board of their peers ... I think that would carry the most weight in the industry.

If it was an association started by and overseen by say people like me who are not professionals ... how would anyone know that web hosts are not just "buying" the right to display the seal???

Peter
 
 
 


Old
  Post #41 (permalink)   01-12-2005, 12:12 PM
HD Wizard
 
Exon's Avatar
 
Join Date: Jul 2003
Location: IA
Posts: 1,020
Send a message via ICQ to Exon Send a message via AIM to Exon

Status: Exon is offline
Quote:
Originally Posted by Peter
But who else do you think the associations board members would be comprised of ?? I think personally that if a group of peers in the industry, that are fairly well known and have a good reputation in the industry, were the ones with the final decision on whether a host has met the criteria for becoming a member ... their decision would be more highly regarded than if the associations board members were a bunch of yahoo's like me. Like ... who cares ... what web host would care what my opinion is? Right???
This is why each mystery shopper would need an extensive bio located on the organization's website - so as to possibly help insure some sort of trust between the mystery shopper and the visitor.
__________________
John "Exon" Pinkerton
jpinkerton@exonnet.net
http://www.ExonNet.net
 
 
 


Old
  Post #42 (permalink)   01-12-2005, 12:16 PM
HD Wizard
 
Exon's Avatar
 
Join Date: Jul 2003
Location: IA
Posts: 1,020
Send a message via ICQ to Exon Send a message via AIM to Exon

Status: Exon is offline
Quote:
Originally Posted by pmhoran
If it was an association started by and overseen by say people like me who are not professionals ... how would anyone know that web hosts are not just "buying" the right to display the seal???

This is a good point, but quite honestly, how many hosts do you expect to maintain the quality expected to keep the seal? I would love for all hosts to keep the seal, but - to be realistic, not all will, and more likely those who don't keep the seal are most likely not to apply for it in the first place. So that also would limit the number of applicants. But, again, if it were to be more recognized/expected/demanded then chances are that more would apply.
__________________
John "Exon" Pinkerton
jpinkerton@exonnet.net
http://www.ExonNet.net
 
 
 


Old
  Post #43 (permalink)   01-12-2005, 12:18 PM
HD Guru
 
Join Date: Dec 2003
Posts: 570

Status: Lesli is offline
Quote:
Originally Posted by pmhoran
I agree with this ... emphatically

And I still feel an association developed by web hosts and discussion forum leaders whose main function by starting the association is to protect the honesty and integrity of the web hosting business is the way to go. After all ... every time one web host screws its customers it tends to make the customers even more cautious and less trusting of every web host they encounter anytime after.

So having an association of certified & approved members that have been judged as worthy by a board of their peers ... I think that would carry the most weight in the industry.

If it was an association started by and overseen by say people like me who are not professionals ... how would anyone know that web hosts are not just "buying" the right to display the seal???

Peter
That last part is going to be suspected no matter who started the organization.

I think that a mix of hosting-affiliated and non-affiliated people is best; with the hosting-affiliated folks rotating membership. No hosting company can keep someone on the board of trustees for more than...what...three years running or twelve years cumulative (limits can be changed at a later point in time.) There needs to be a way to ensure that, once this thing begins to take off, it isn't simply taken over by one of the major hosting companies who seed their people throughout every level and keep any and all other hosting companies from being certified or from participating on the board.
__________________
Lesli Schauf, TLM Network
Linux and Windows Shared Hosting since 2002: Scribehost
 
 
 


Old
  Post #44 (permalink)   01-12-2005, 12:22 PM
HD Guru
 
Join Date: Dec 2003
Posts: 570

Status: Lesli is offline
Quote:
Originally Posted by Exon
This is why each mystery shopper would need an extensive bio located on the organization's website - so as to possibly help insure some sort of trust between the mystery shopper and the visitor.
The only potential problem I can forsee here is: if hosts know who the reviewers are, they may consciously or unconsciously treat that hosting client differently. So would names and other definitively-identifying information be somehow hidden from hosts but available to other viewers?
__________________
Lesli Schauf, TLM Network
Linux and Windows Shared Hosting since 2002: Scribehost
 
 
 


Old
  Post #45 (permalink)   01-12-2005, 12:30 PM
HD Wizard
 
Exon's Avatar
 
Join Date: Jul 2003
Location: IA
Posts: 1,020
Send a message via ICQ to Exon Send a message via AIM to Exon

Status: Exon is offline
I would say real names on the bio, but a different name would need to be used, or the reviewer would need to signup and act on behalf of someone else - say my youngest brother wants to have hosting, but he has not yet come of age to where he can have a credit card. I would pay for the hosting, but his name would be under the signup.

I don't know how that would all work, that would be another question, how would you handle signup information/reviewer information?
__________________
John "Exon" Pinkerton
jpinkerton@exonnet.net
http://www.ExonNet.net
 
 
 
Reply
Previous Thread Next Thread


Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: