energizedit
Member
If you have a knowledgebase can you tell me if your clients actually use it? I think I would prefer to just disable this feature in Client Exec.
Mark
Mark
That is exactly how I got to locate the answer to my question! My question started with "how many..."make sure the search feature and titles are relevant as in “how do i ...?” or “can i do ... ?”
Usually I always use KB first. If it can save the support reps time responding to an inquiry which can be easily be found on the site, why not!
Good and up to date knowledgebase is always good idea - not only for your customers, its hard to memorize everything, or if your support team are not made from einstenins, and good thing is to keep your answers/solutions for clients somewhere - why not in knowledgebase?