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  Post #16 (permalink)   04-10-2012, 09:52 AM
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If you have an issue with WHMCS not sending out invoices and the fact you have come on here asking for advice means you cant figure it out, but then shout 'privacy' when suggest you contact the developers to help sort this out.

to figure this out whether you ask the developers to help or any other person they will need access to your WHMCS admin area/installation.
just create another admin login blocking out areas you dont want them to have access and give them these logins, but this way you may block an area they need to check out. WHMCS wont be bothered about how many clients you have or any of your clients details.
staff would pose more of a problem with client details as they could set up on their own and poach your clients
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  Post #17 (permalink)   04-10-2012, 01:24 PM
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Just to chime in here, if your system is not generating invoices, then you have a configuration issue - plain and simple.

We generate thousands of invoices every month. The only time when something skips or is incorrect is when WE do something wrong.

Here's a few things to check:

Did you modify any of the invoices?
Did you edit any of the dates?
Did you remember to enable the automatic suspension?
Did you check to make sure that the client doesn't have the "do not suspend" option checked?
Did you delete an invoice and create one manually?
Did you verify the Generate Invoices date and set it to generate "x" days before due date?
Did the invoice generate after the date your cron job for generation ran?

There's any number of areas to check within WHMCS, but at the end of the day, the configuration will come down to something you had done (or not done) which generated the issue. We process thousands of Invoices every month, if you're having an issue, get the folks at WHMCS to check it out - they're more than helpful!
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  Post #18 (permalink)   04-12-2012, 10:03 AM
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i having somthing close like yours, mine is noot closing tickets, or maybe somtime even invoices. i am working on it, might be me failing to configure properly
 
 
 


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  Post #19 (permalink)   04-12-2012, 10:14 AM
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Quote:
Originally Posted by RandyTHQ View Post
i having somthing close like yours, mine is noot closing tickets, or maybe somtime even invoices. i am working on it, might be me failing to configure properly
not closing tickets is config issue

in your WHMCS admin area under setup>configuration>automation settings near the bottom will be Support Ticket Settings>Close Inactive Tickets. make sure you have a figure in the box. we have ours set at 120 hours, so after 120 hours tickets will automatically close. if invoices are not being marked paid etc. then you have not set the API correctly so the payment merchant cannot communicate with WHMCS
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  Post #20 (permalink)   04-13-2012, 07:45 AM
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Quote:
Originally Posted by kunnusingh View Post
also billing system did not suspend or terminate their account.
Do you not read the daily cron report that tells you what was doen, and what you need to do ?
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  Post #21 (permalink)   06-12-2012, 01:51 PM
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Did you checked their service status ? verify that it is active and a proper due date is set.
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  Post #22 (permalink)   06-12-2012, 09:36 PM
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I have to agree with Conor and Blue and many others here.

At the end of the day, it's your responsibility to make sure invoices are done correctly, and if WHMCS is not generating them properly, it's configuration needs to be looked at.
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  Post #23 (permalink)   06-12-2012, 11:58 PM
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I once had this issue a few months ago with a client which my WHMCS did not generate him/her any invoice but his services did get suspended. I was notify by the client why his services was suspended when he didn't get any invoice to pay for it. I just quickly generate him a invoice. Haven't figured why WHMCS did not send/generate him an invoice.
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  Post #24 (permalink)   06-24-2012, 06:34 PM
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Contact the customer, give them 7 days to pay the invoice. If they don't then terminate/suspend their account.

Some customer sign up for automatic billing therefore they would't usually notice if they do actually pay or not especially if the amount is little.

Can't really blame the customer at this point, but you can certainly have them pay back for the miss months.
 
 


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  Post #25 (permalink)   07-01-2012, 03:19 AM
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Quote:
Originally Posted by StyleX Networks View Post

Some customer sign up for automatic billing therefore they would't usually notice if they do actually pay or not especially if the amount is little.

Can't really blame the customer at this point, but you can certainly have them pay back for the miss months.
This may be the case, but even if a client signs for automatic/subscription payments, then they only way these bills are not paid is that they dont have enough funds in their chosen payment account (paypal etc.).

so why cant the customer be blamed for this, it is their account, then need to make sure their is enough fuinds in their account to pay invoices. paypal makes 3 attempts to take the payment and each failure the customer and the host are informed of the failed payment.

It is the customers responsibility to make sure they read their emails and pay their invoices on time.
It is the hosts responsibilty to make sure their system sends out the correct invoices ontime.
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  Post #26 (permalink)   07-01-2012, 07:37 AM
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I'm wondering if this is still a problem them maybe your cron jobs are not setup properly.
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  Post #27 (permalink)   07-01-2012, 11:47 AM
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Quote:
Originally Posted by SenseiSteve View Post
I have to agree with Conor and Blue and many others here.

At the end of the day, it's your responsibility to make sure invoices are done correctly, and if WHMCS is not generating them properly, it's configuration needs to be looked at.
I will agree here, we do daily checks and I always keep on top to make sure things are going smooth.

I have seen hosts with thousands of overdue invoices - A total lack of managing systems.
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  Post #28 (permalink)   07-02-2012, 05:27 AM
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Do you have WHMCS cron job setup properly? All cancellation and termination of accounts tasks proceeds in WHMCS cron job.
 
 
 
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