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  Post #1 (permalink)   09-06-2014, 12:34 AM
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i'm having problems with another client

1st of all please don't laugh even tho this may sound funny but seriously ....
he violated my terms 2 times "insulting staff member" the 1st time i gave a warning the 2nd time i cancelled everything "his attitude is horrible" i'm not down with giving my service's to anyone who call's me a idiot after i just helped them in a ticket with like 30 replies i placed A-lot of my time and effort into that ticket and in return i don't get a thank you i get called a idiot because he thought that i did something incorrectly when overall i didn't and he had to further realize it i gave him 1 warning about the idiot thing and then boom 1 week later his slick mouth comes back that's a 2nd violation ALL SERVICE'S CANCELLED!!! so he replies whatever just refund me

i tell him read the terms we don't give refunds
he replied saying

that he will flood the internet with articles "full of lies" and pm different peoples across the internet saying beware stay away he says he will tell thousands and thousands of peoples across the world to never purchase from me

my hosting company has sat up for awhile just basically deserted now thatall of a sudden i got a good amount of client's things are getting fishy
if this type of stuff continues i'll sell the company i don't need this type of drama in my life

host royal got some pretty hectic clients i'm for sure if a new owner took over this would drive him crazy and all his employee's would simply QUIT the job

if another client like this comes along i'm not sure what to do i may throw computer out the window

  Post #2 (permalink)   09-06-2014, 12:59 AM
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maybe i can file a defamation lawsuit if he even attempts such theory

  Post #3 (permalink)   09-06-2014, 02:07 AM
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It's not only you, don't worry
People are people. Just last night i stayed up to 2 a.m. e-mailing with an upset customer who refuses to communicate with the tech guys via the ticketing system and keeps writing on our marketing mailbox ...

  Post #4 (permalink)   09-06-2014, 02:35 AM
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Hey HostRoyal,

The world is full of idiots who want to ruin it. I've too experienced this. Sometimes, I feel like suiciding rather than dealing with these types of humans. But, you need to struggle.

I've encountered a lot of criticism. Most of the people, just make their way in and don't read the ToS. Even, big and massive hosting companies too have bad reputation on the web.

I'd suggest you NOT TO GIVE HIM any refund. Moreover, I'll also suggest you to take a screenshot of him writing this and once the he spreads the ****, you just reply with the truth and he'll slowly leave this.

Why would anyone waste his time spreading lies around?
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  Post #5 (permalink)   09-06-2014, 04:12 AM
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Why would anyone waste his time spreading lies around?
Probably that person has a far too much spare time . IMO, OP should not entertain him, because every attempt from OP to provide truth publicly will encourage him to spread more lies. Instead it would be more sensible to file defamation lawsuit against him if he continues to spread negative reviews.
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  Post #6 (permalink)   09-06-2014, 09:31 AM
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Personally I'd block them, whatever they say is merely hearsay, his word against yours, he is only one person who could get himself into a lot of trouble, before you block them remind them that there are laws about going around spouting verbal diarrhea, and that you will have no qualms about using the law to its fullest extent if he begins any sort of online liable vendetta against yourself or your company.

  Post #7 (permalink)   09-06-2014, 01:17 PM
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Originally Posted by View Post
my hosting company has sat up for awhile just basically deserted now thatall of a sudden i got a good amount of client's things are getting fishy
if this type of stuff continues i'll sell the company i don't need this type of drama in my life
If that's the case, then I would recommend you do just that.. It will continue, it will NOT stop, it comes with the territory. You will need to learn how to deal with such clients/trolls and simply let them go and move on.
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  Post #8 (permalink)   09-06-2014, 04:37 PM
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Frustrated clients... mostly frustrated due to THEIR mistakes and ANGRY taht they have to admit these mistakes... refusing to admit and blaming you in all sins...

Life is life... Ignore him. "You accepted our ToS when paid for our service. You did not read these? It's your problem."

Defamation lawsuit is just an excellent idea in case he begins being even bigger idiot than he actually is.
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  Post #9 (permalink)   09-06-2014, 07:49 PM
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Welcome to the web hosting industry. You'll get / run into a lot and I mean A LOT of people like this in this industry. Lots of threats and people who when they aren't getting what they want or expect what they want they start acting wild.

I would just keep his account suspended / terminated with out a refund just hope that if he paid using paypal that he dont open a dispute / file a charge back. PayPal tends to always favor the person that is sending or sent the money if you know what I mean..
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  Post #10 (permalink)   09-07-2014, 11:40 AM
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you will get clients like that.

I remember when i took on a trainee from a government training scheme, she was only 17, but great with clients and clients seemed to like her manner. after 3 months i gave her the control over one of our ecommerce sites and she loved it, i was even going to offer he a full time job when her scheme period ended if not sooner (the scheme was a 12 month scheme). One day i had to go to a meeting and explained to her if hosting clients called for support explain i would be back in about 1 hr. When i got back she was no where to be seen, so i called her home and her father answered and was rather rude and angry to a point i could not really make out what he was on about, so i decided to pay her a visit. when i got to her house her father had calmed down a bid and it transpired that while i was away a client called and started to abuse her over the phone as i was not their and his site was down to a point she broke down in tears and just went home. I tried to speak to her but she did not want to speak, so i left it at that and asked her to call me when she felt better, as soon as i got back to my PC i immediate terminated that client which he was not happy. it also come to light the site was down due to him messing up his coding. when this girl did eventually call me the day after she agreed to call round so we could have a chat. i offered he a full time job but she refused and stated she would not come back.
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  Post #11 (permalink)   09-08-2014, 04:18 AM
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Being in the hosting industry for years now, I am with all the guys here - this is something that is completely natural and you should expect it once you enter this niche. Abusive clients (especially the ones that are in the wrong but refuse to acknowledge that) is something that can happen on a daily basis. If you stoop down to their demands you will make yourself vulnerable for such attacks in the future. You already have the facts and its good that you have the written correspondence. Should he try and defame your name you have weapons to react.

What I can add up to the advises given is that you can check some online reputation (ORM) software so you can easily keep track of everything that is spread around the web with your name on it. This way, even if he tries multiple communication channels you will be updated accordingly. But yeah - if he is annoyingly persistent in his negative rumors, you can safely file a lawsuit and protect your territory and good name. Throwing away your computer just won't do the trick
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  Post #12 (permalink)   09-10-2014, 02:01 PM
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So what did you end up deciding to do and what has the customer done since? Curious to see what actually happened since you originally asked the community...
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  Post #13 (permalink)   09-10-2014, 02:15 PM
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Before my career in web design and hosting, I had a job at a collections department of a big bank. Needless to say, I've heard it all, and there's not a lot that gets me flustered. That said, if someone yells at my staff, there has to be a reason, whether it's their own incompetence, or just miscommunication. I'm glad to say that we haven't come across clients that felt the need to yell/curse at me or my staff.

I'd like to say I hire "people's people" when they have a job that involves client contact. I'd rather have a staff member on the phone that isn't 100% sure about all the facts, but is friendly enough to find out a return the call with all the answers.
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  Post #14 (permalink)   09-11-2014, 01:22 AM
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Originally Posted by Steadfast Andy View Post
So what did you end up deciding to do and what has the customer done since? Curious to see what actually happened since you originally asked the community...
i had forgot that i made this topic
I've been so busy .... however
so far he is quiet no paypal dispute's filed nothing ... no emails ... i don't see any bad article's anywhere so i guess i have nothing to worry about he is a very quiet person now maybe all of a sudden he re-considered his thoughts and accepted his mistake maybe he will even write me out a apology letter one day

  Post #15 (permalink)   11-03-2014, 08:02 AM
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Yea, possible, but no one accept his/her mistake so easily.
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