Recent content by CountryBoy

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    Customer Misunderstandings

    We put up terms of service and do our best not to be too ambiguous in our advertising but as the saying goes: Nothing can be made foolproof because fools are ingenious. I was a care rep for Cingular and was frankly impressed with the efforts the company made to make sure new customers knew...
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    Liability Limits

    When things go terribly wrong with your webhosting company what are the legal limits of your liability to your customers. I've been a customer care rep for a very long time and have had many customers call in to try to make exorbitant claims based on something that went wrong with our system. As...
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    Odd Customers

    Working as a customer service rep for a large cell phone company I was introduced to many strange individuals. I am imagine in hosting I'll meet a few more. One of my favorites was the man who called to complain about voicemail being available on his account. He had had it removed because he...
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    Customer Service Software

    I was honestly just planning to set up a database where I could add a few notations to accounts. Is there good low cost customer service software out there that would serve my needs. I might be thinking to small and too short term. I work with CRM at work and I don't find that most accounts...
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    Need Some Help With Kompozer

    Does anyone know where there is a decent tutorial on how to work with Kompozer? I am slowly learning how to use it by screwing around with the program but I really would like to build my site faster. It sure would help if I knew more about how to use it. I have a website but I really don't like...
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    Transferring Domain Names

    I'm not in the mood right now for changing host but what if I was. How easy is it to transfer your domain name from your old host to your new one? I'm completely unfamiliar with the process. I did work in the cell phone industry and changing phone numbers from one company to another was...
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    Specials for Your Best Customers.

    Do you or should you offer special offers only for your very best customers? I have been considering doing this on my own website. The question is will it have any impact. On my day job we offer a two per cent discount for on account customers only if they pay within 15 days instead of the...
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    How much rope for a bad client?

    I have a pretty low tolerance for abusive customers and people who make unreasonable demands. I state very clearly to customers from day one that abusive behavior won't be tolerated. How far should I let them go before I let the axe fall so to speak? How far do the rest of you let them go...
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    Which Low Cost Host?

    I am trying to keep costs down on my website. Keeping in mind that I have lots of small products on my site with pictures and descriptions. What is the best low cost webhost out there that could take care of my needs?
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    Web Page Creating Software

    This'll reveal me as the newbie I am but I would like to improve my site. I currently work with Hostmonster and I have been pleased with the customer service and the price. Their page wizard however really sucks. It does everything I want it to however it is difficult to work with and doesn't...

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